About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Responsibilities:

• Coordinate all group reservations and all transport requests for guests and employees.
• Create new Booking Codes and modify existing Booking Codes to include cancellations, date changes, block changes, rate changes and billing changes.
• Maintain blocks based on historical information and pick up reports.
• Monitor "trace" date on all groups. Input rooming lists accurately.
• Review rooming lists prior to arrival for special requests, spelling, duplicate profiles and billing instructions.
• Ensure all VIP's and Special Attention's are noted in the profile and SMYKM are sent for them.
• Attend and Host Resume Meetings / Pre Con Meeting.
• Prepare and communicate Group Resumes and Group Action Plans in the Group pre con meetings.
• Calculate Attrition charges within 3 days of group departure. Liaise with all appropriate departments regarding group needs.
• Answer general inquiries typical of a reservations environment in a friendly, timely and professional manner.
• Answer all incoming calls and return all messages in a timely manner. Required to be the main contact person in the Lodge for FAM trips.
• Prepare itineraries for all FAM trips and communicate the same to all departments via email. Attend Weekly arrivals and Daily power meetings as required. Be the main contact at the Lodge for all wedding package inquiries.
• Coordinate with all departments in ensuring the wedding ceremony is carried out at the Lodge. Required to focus on providing outstanding service.
• Complete reservation transactions from start to finish in the computer system. Respond properly in any hotel emergency or safety situation.
• Take reasonable care to perform duties as instructed and to prevent injuries to self and others. Report any safety maintenance of equipment.
• Identify and report hazards. Follow the Hotel Policies and Procedures in relation to OH&S and Injury Management

• Coordinate all group reservations and all transport requests for guests and employees.
• Create new Booking Codes and modify existing Booking Codes to include cancellations, date changes, block changes, rate changes and billing changes.
• Maintain blocks based on historical information and pick up reports.
• Monitor "trace" date on all groups. Input rooming lists accurately.
• Review rooming lists prior to arrival for special requests, spelling, duplicate profiles and billing instructions.
• Ensure all VIP's and Special Attention's are noted in the profile and SMYKM are sent for them.
• Attend and Host Resume Meetings / Pre Con Meeting.
• Prepare and communicate Group Resumes and Group Action Plans in the Group pre con meetings.
• Calculate Attrition charges within 3 days of group departure. Liaise with all appropriate departments regarding group needs.
• Answer general inquiries typical of a reservations environment in a friendly, timely and professional manner.
• Answer all incoming calls and return all messages in a timely manner. Required to be the main contact person in the Lodge for FAM trips.
• Prepare itineraries for all FAM trips and communicate the same to all departments via email. Attend Weekly arrivals and Daily power meetings as required. Be the main contact at the Lodge for all wedding package inquiries.
• Coordinate with all departments in ensuring the wedding ceremony is carried out at the Lodge. Required to focus on providing outstanding service.
• Complete reservation transactions from start to finish in the computer system. Respond properly in any hotel emergency or safety situation.
• Take reasonable care to perform duties as instructed and to prevent injuries to self and others. Report any safety maintenance of equipment.
• Identify and report hazards. Follow the Hotel Policies and Procedures in relation to OH&S and Injury Management