Job Overview:

The Front Desk Receptionist is the first point of contact for our guests, responsible for providing a warm welcome and efficient check-in/check-out services. You will handle reservations, manage guest inquiries, and ensure a seamless and hospitable experience from arrival to departure.

Key Responsibilities:

• Greet guests upon arrival and manage the check-in/check-out process.
• Handle guest reservations via phone, email, and in-person.
• Provide information about hotel services, amenities, and local attractions.
• Process payments and manage billing inquiries.
• Address and resolve guest complaints or issues promptly and professionally.
• Maintain a tidy and organized front desk area.
• Coordinate with housekeeping and maintenance teams to ensure room readiness.

Requirements:

• Minimum of 2 years' experience in a front desk or customer service role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient with property management systems (PMS) and basic computer applications.
• Strong problem-solving abilities and a customer-oriented attitude.
• Ability to multitask in a fast-paced environment.

• Greet guests upon arrival and manage the check-in/check-out process.
• Handle guest reservations via phone, email, and in-person.
• Provide information about hotel services, amenities, and local attractions.
• Process payments and manage billing inquiries.
• Address and resolve guest complaints or issues promptly and professionally.
• Maintain a tidy and organized front desk area.
• Coordinate with housekeeping and maintenance teams to ensure room readiness.

• Excellent communication and interpersonal skills.
• Proficient with property management systems (PMS) and basic computer applications.
• Strong problem-solving abilities.
• Customer-oriented attitude.
• Ability to multitask in a fast-paced environment.

• Minimum of 2 years' experience in a front desk or customer service role within the hospitality industry.