Company Overview

Jaza is a solar energy start-up working to power Sub-Saharan Africa, where more than 600,000,000 people live without electricity.

Jaza believes that a mix of people, technology, and capital can connect its market to the future of how people live and work around the world.

The company builds solar-powered shops, called hubs, which are used to charge batteries that customers use to power their homes. A single hub serves hundreds of households. Jaza employs women from each community to run the service, empowering them to become leaders, entrepreneurs, and drivers of economic growth within their communities.

Position Overview

The Field Technician owns technical operations and technical issues at the assigned cohort. The role is mainly responsible for maintaining reliable technical operations at hubs in the region to ensure hub uptime.

Accountabilities

The Field Technician will be responsible for the following key accountabilities:

• Own and manage energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
• Ensure packs go through troubleshooting and repair to maintain 98% pack health, with only 2% allowed to be defective at any given time.

Responsibilities

The Field Technician will perform the following duties:

• Constantly monitor hub energy in the region to prevent downtime, including time spent in the danger zone.
• Troubleshoot defective packs in the region to ensure that less than 2% of packs are in a defective state.
• Ensure data is collected and logged correctly.
• Monitor Swap% and PV% at all hubs in the region and escalate hubs with more than 80%.
• Complete hub commissioning and testing, and provide sign-off for hub go-live.
• Set up hub phones and hub controllers.
• Maintain accurate records of hub data in the dashboard.
• Accurately file, respond to, update, and escalate technical issues in GitLab.
• Remotely troubleshoot and resolve hub performance issues.
• Travel to hubs to resolve issues that require in-person troubleshooting or repairs.
• Perform routine hub energy system maintenance.
• Ensure connectivity at hubs.
• Monitor and review technical reports.
• Test, troubleshoot, and repair defective products.
• Keep accurate records of hub equipment and product component inventory, including defects.
• Communicate technical issues to the Regional Coordinator.
• Maintain an up-to-date understanding of the roles and technologies of the Field Technician position through the Jaza Tech Handbook.
• Test new products and firmware as needed.

Must-Have Skills

Applicants should have skills and knowledge in the following areas:

• Electrical Engineering
• PV Installation
• PV Design
• PV Maintenance
• Electrical Repair

Qualifications and Requirements

Applicants should meet the following qualifications and requirements:

• Diploma or Degree in Renewable Energy Engineering and/or Electrical Engineering.
• Prior experience in troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
• Familiarity with diagnostic tools, software, and data analysis applications to support effective monitoring and issue resolution.
• Ability to analyze technical problems, identify root causes, and implement effective solutions.
• Clear and concise written and verbal communication skills for interacting with team members, reporting issues, and documenting processes.
• Willingness to continuously learn and adapt to new technologies and procedures.
• Ability to work independently, prioritize tasks, and take initiative in a dynamic environment.
• Ability to collaborate effectively with colleagues and support team goals.

• Own and manage energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
• Ensure packs go through troubleshooting and repair to maintain 98% pack health, with only 2% allowed to be defective at any given time.
• Constantly monitor hub energy in the region to prevent downtime, including time spent in the danger zone.
• Troubleshoot defective packs in the region to ensure that less than 2% of packs are in a defective state.
• Ensure data is collected and logged correctly.
• Monitor Swap% and PV% at all hubs in the region and escalate hubs with more than 80%.
• Complete hub commissioning and testing, and provide sign-off for hub go-live.
• Set up hub phones and hub controllers.
• Maintain accurate records of hub data in the dashboard.
• Accurately file, respond to, update, and escalate technical issues in GitLab.
• Remotely troubleshoot and resolve hub performance issues.
• Travel to hubs to resolve issues that require in-person troubleshooting or repairs.
• Perform routine hub energy system maintenance.
• Ensure connectivity at hubs.
• Monitor and review technical reports.
• Test, troubleshoot, and repair defective products.
• Keep accurate records of hub equipment and product component inventory, including defects.
• Communicate technical issues to the Regional Coordinator.
• Maintain an up-to-date understanding of the roles and technologies of the Field Technician position through the Jaza Tech Handbook.
• Test new products and firmware as needed.

• Electrical Engineering
• PV Installation
• PV Design
• PV Maintenance
• Electrical Repair

• Diploma or Degree in Renewable Energy Engineering and/or Electrical Engineering.
• Prior experience in troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
• Familiarity with diagnostic tools, software, and data analysis applications to support effective monitoring and issue resolution.
• Ability to analyze technical problems, identify root causes, and implement effective solutions.
• Clear and concise written and verbal communication skills for interacting with team members, reporting issues, and documenting processes.
• Willingness to continuously learn and adapt to new technologies and procedures.
• Ability to work independently, prioritize tasks, and take initiative in a dynamic environment.
• Ability to collaborate effectively with colleagues and support team goals.