Company Overview:

Jaza is working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. Since 2022, we’ve achieved over 4 million battery swaps, providing approximately 225,000 people access to clean, affordable energy.

We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. For more information on what we are building, check out www.jazaenergy.com and watch the video the BBC made about Jaza here.

Position Overview:

The Field Technician owns technical operations and issues at the assigned cohort. The Field Technician is mainly responsible for maintaining reliable technical operations at Hubs in the region to ensure Hub uptime.

Accountabilities:

• Own and manage Energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
• Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time)

Responsibilities:

• Constantly monitor Hub energy in the region to prevent downtime (time in the danger zone)
• Troubleshooting defective packs at the region to have no less than 80% are escalated.
• Complete Hub commissioning, and testing, and provide sign-off for Hub go-live.
• Set up Hub phones, and Hub controllers and maintain accurate records of Hub data in the dashboard.
• Accurately file, respond to, update, and escalate technical issues in Gitlab
• Remotely troubleshoot and resolve Hub performance issues
• Travel to Hubs to resolve issues requiring in-person troubleshooting/repairs.
• Perform routine Hub energy system maintenance
• Ensure connectivity at Hubs
• Monitor and review technical reports
• Test, troubleshoot and repair defective products
• Keep accurate records of Hub Equipment and product component inventory (including defects)
• Communicate technical issues to the Regional Coordinator
• Maintain an up-to-date understanding of the roles and technologies of Field Technician via the Jaza Tech Handbook.
• Test new products and firmware as needed.

Qualifications

• Diploma or Degree in a Renewable Energy Engineering and/or Electrical Engineering
• Prior experience with troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
• Familiarity with using diagnostic tools, software, and data analysis applications will enable effective monitoring and issue resolution.
• The ability to analyze technical problems, identify root causes, and implement effective solutions is essential.
• Clear and concise communication, both written and verbal, is necessary for interacting with team members, reporting issues, and documenting processes.
• The role requires continuous learning and adaptation to new technologies and procedures.
• The ability to work independently, prioritize tasks, and take initiative is crucial in a dynamic environment.
• Collaborating effectively with colleagues and supporting team goals is essential for success.

• Own and manage Energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
• Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time)
• Constantly monitor Hub energy in the region to prevent downtime (time in the danger zone)
• Troubleshooting defective packs at the region to have no less than 80% are escalated.
• Complete Hub commissioning, and testing, and provide sign-off for Hub go-live.
• Set up Hub phones, and Hub controllers and maintain accurate records of Hub data in the dashboard.
• Accurately file, respond to, update, and escalate technical issues in Gitlab
• Remotely troubleshoot and resolve Hub performance issues
• Travel to Hubs to resolve issues requiring in-person troubleshooting/repairs.
• Perform routine Hub energy system maintenance
• Ensure connectivity at Hubs
• Monitor and review technical reports
• Test, troubleshoot and repair defective products
• Keep accurate records of Hub Equipment and product component inventory (including defects)
• Communicate technical issues to the Regional Coordinator
• Maintain an up-to-date understanding of the roles and technologies of Field Technician via the Jaza Tech Handbook.
• Test new products and firmware as needed.

• Troubleshooting
• Repairing electronic devices
• Maintaining electronic systems
• Using diagnostic tools
• Using software and data analysis applications
• Analyzing technical problems
• Identifying root causes
• Implementing effective solutions
• Clear and concise communication (written and verbal)
• Continuous learning and adaptation
• Independent work
• Task prioritization
• Initiative
• Collaboration

• Diploma or Degree in a Renewable Energy Engineering and/or Electrical Engineering
• Prior experience with troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
• Familiarity with using diagnostic tools, software, and data analysis applications will enable effective monitoring and issue resolution.
• The ability to analyze technical problems, identify root causes, and implement effective solutions is essential.
• Clear and concise communication, both written and verbal, is necessary for interacting with team members, reporting issues, and documenting processes.
• The role requires continuous learning and adaptation to new technologies and procedures.
• The ability to work independently, prioritize tasks, and take initiative is crucial in a dynamic environment.
• Collaborating effectively with colleagues and supporting team goals is essential for success.