Organization function

Corporate Services

Location

Head Office

Reporting relationships

• Functionally reports to: Head, Corporate Services
• Administratively reports to: Same as above
• Supervises: Nil

Job objective(s)

Ensure proper maintenance and consistent functionality of all mechanical, power and electrical equipments

Duties and responsibilities

• Responsible for issues concerning elevators, generators, transformers and the likes.
• Make requests for the purchase or repair of equipments.
• Ensures that standards are strictly adhered to.
• Ensure renewal of lease agreements, contracts for vendors and service providers.
• Relates directly with vendors and service providers to ensure that SLAs are met.
• To ensure the Bank’s office and ATM premises are clean and functioning of Air conditioning.
• Initiate purchase of stationeries and other Bank’s assets.
• Manage the store and ensure it is stocked at all the time.
• Manage fuel card for generators and ensure the log books are well managed.
• Any other duties as assigned by the supervisor

Key performance indicators

• Availability of service
• Number of complaints from internal and external customers
• TAT for carrying out responses and solving complaints
• Customer service delivery index
• Cleanliness of the Bank premises

Minimum education qualifications

Minimum educational level – Bachelor Degree

Previous work experience requirements

Minimum requisite experience – 3 years relevant experience

Key competency list

Knowledge

• Banking operations, policies and procedures
• Banking organizational structure
• Technical Knowledge

Skills/competencies

Professional disposition, Problem Solving skills, Business Awareness, Creativity & innovation, Result Orientation, Analytical Thinking, multitasking, ability to manage complexities, numerical ability, logistic management, facilitation, facilities management

• Responsible for issues concerning elevators, generators, transformers and the likes.
• Make requests for the purchase or repair of equipments.
• Ensures that standards are strictly adhered to.
• Ensure renewal of lease agreements, contracts for vendors and service providers.
• Relates directly with vendors and service providers to ensure that SLAs are met.
• To ensure the Bank’s office and ATM premises are clean and functioning of Air conditioning.
• Initiate purchase of stationeries and other Bank’s assets.
• Manage the store and ensure it is stocked at all the time.
• Manage fuel card for generators and ensure the log books are well managed.
• Any other duties as assigned by the supervisor

• Banking operations, policies and procedures
• Banking organizational structure
• Technical Knowledge
• Professional disposition
• Problem Solving skills
• Business Awareness
• Creativity & innovation
• Result Orientation
• Analytical Thinking
• multitasking
• ability to manage complexities
• numerical ability
• logistic management
• facilitation
• facilities management

• Minimum educational level – Bachelor Degree
• Minimum requisite experience – 3 years relevant experience