Summary
Date Posted: Tuesday, February 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Role Purpose:
Responsible for, managing all fixed business within the VB Support portfolio.

Key Responsibilities:
• Manage the in life status of fixed customers
• Proactively advise the customers in case there is availability issue through availability management process.
• To achieve SLA Mean Time to Resolution (MTTR), through incident management process
• Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
• Review and improve the support processes (CRs Management) and policy to enhance customer experience.
• Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience

Core Competencies, Knowledge, Experience and Qualification
• Strong analytical skills
• Excellent communication skills
• Strong stakeholder engagement
• Strong customer service and customer satisfaction ethos. Delivering results.
• Interpersonal skills
• 2+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Interpersonal skills.
• Excellent communication skills

Skills
• Dynamic Prioritisation and Multi Tasking
• Forecasting
• Influencing
• Business Partnering
• Change and Adaptability
• Coaching and Mentoring
• Expert Communication
• Drives Continuous Improvement

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Job application procedure
Apply at: https://jobs.vodafone.com/careers?domain=vodafone.com&location=Tanzania 

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