Background

Stanbic Bank Tanzania is inviting applications from qualified and motivated candidates for the position of Direct Sales Agent (Mbeya Branch). The bank is seeking energetic and customer-focused individuals capable of driving customer acquisition, promoting banking products and services, and supporting business growth through direct sales and relationship management activities.

Responsibilities

• Actively source, engage, and acquire new customers through field visits, referrals, and networking
• Promote and sell the bank’s products and services including accounts, loans, deposits, insurance, and cards
• Conduct product presentations and explain product features and benefits to customers
• Address customer inquiries and provide appropriate banking solutions
• Ensure completion of account opening forms and documentation in compliance with KYC and regulatory requirements
• Achieve daily, weekly, and monthly sales targets
• Provide regular feedback on customer needs, market trends, and competitor activities
• Maintain strong customer relationships to support retention and cross-selling opportunities
• Represent the bank professionally during all customer interactions
• Follow up on leads generated to develop business opportunities
• Conduct planned cold-calling activities targeting potential high-value prospects
• Identify and follow up on new business opportunities to increase market share
• Market personal banking products and services to customers
• Follow up on sales activities to ensure customer satisfaction
• Provide additional product information and identify customer concerns where necessary
• Successfully hand over customer relationships to Personal Bankers, Branch Managers, and Business Development Managers
• Ensure compliance with all service level agreements and operational procedures
• Attend to inquiries from clients, Credit teams, or Branch operations
• Conduct customer needs analysis when opening accounts or providing product advice

Qualifications

• First Degree in Business Administration, Accounting, Finance, or related field
• Strong sales and customer relationship management skills
• Good communication and interpersonal abilities
• Ability to work under pressure and meet sales targets
• Knowledge of banking products and services is an added advantage
• Good organizational and problem-solving skills
• Ability to work independently and within a team environment
• Strong customer service orientation
• Basic bookkeeping and data management knowledge
• Ability to maintain accurate records and documentation
• Good written communication skills

• Actively source, engage, and acquire new customers through field visits, referrals, and networking
• Promote and sell the bank’s products and services including accounts, loans, deposits, insurance, and cards
• Conduct product presentations and explain product features and benefits to customers
• Address customer inquiries and provide appropriate banking solutions
• Ensure completion of account opening forms and documentation in compliance with KYC and regulatory requirements
• Achieve daily, weekly, and monthly sales targets
• Provide regular feedback on customer needs, market trends, and competitor activities
• Maintain strong customer relationships to support retention and cross-selling opportunities
• Represent the bank professionally during all customer interactions
• Follow up on leads generated to develop business opportunities
• Conduct planned cold-calling activities targeting potential high-value prospects
• Identify and follow up on new business opportunities to increase market share
• Market personal banking products and services to customers
• Follow up on sales activities to ensure customer satisfaction
• Provide additional product information and identify customer concerns where necessary
• Successfully hand over customer relationships to Personal Bankers, Branch Managers, and Business Development Managers
• Ensure compliance with all service level agreements and operational procedures
• Attend to inquiries from clients, Credit teams, or Branch operations
• Conduct customer needs analysis when opening accounts or providing product advice

• Strong sales and customer relationship management skills
• Good communication and interpersonal abilities
• Ability to work under pressure and meet sales targets
• Good organizational and problem-solving skills
• Ability to work independently and within a team environment
• Strong customer service orientation
• Basic bookkeeping and data management knowledge
• Ability to maintain accurate records and documentation
• Good written communication skills

• First Degree in Business Administration, Accounting, Finance, or related field
• Knowledge of banking products and services is an added advantage