Company: KCB

Location: Tanzania, United Republic of Tanzania

Job Category: Entry Level

Job Type: Full time

Job Identification: 6568

Posting Date: 3 September 2026, 11:55 AM

Application Deadline: 17 September 2026, 3:00 PM

Degree Level: Bachelor's Degree

Key Responsibilities

• Facilitating first-contact meetings with potential KCB bank customers on digital channels.
• Searching, assessing, accepting, and processing prospect merchant and agent applications to become KCB customers.
• Conduct first time (activations) and routine trainings to approved merchants, agents, customers on mobile and internet banking, to ensure users can use the said services.
• Submission of all tools of trade which are provided by the bank to customers immediately after approval.
• Ensure merchants and agents premises are branded, both internally and externally, properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
• Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).
• Growth of customer turnover and NFI as per the agreed target.
• Manage customer relationships and ensure complaints/disputes are sorted on time.
• Activation of dormant customers on mobile, internet and agency banking.
• Cross selling of other bank products.

Daily Responsibilities: Key Responsibilities and Approximate Time Split

New Business Development - 50%

• Recruit new quality business within the allocated market.
• Proactively create and develop business relationships with customers.
• Build close working relationships with Branch staff, SME and Corporate team to create business opportunities.
• Implement activities to deliver value added products and services at the merchant and agent location.
• Fully understand the workings of merchants, agent banking, internet banking and mobile banking operations and risk strategy.

Customer Contact - 40%

• Customer contact involves discussions and negotiations with customers on business and operational issues.
• The role holder is responsible for managing and responding to customer requirements.
• Establish, build and maintain ongoing relationships with customers to develop, sustain and protect agent business.
• Develop a deep understanding of the needs and requirements of customers’ businesses.
• Make sound commercial judgments in order to retain and fully develop customer base.
• Provide evidence of customer demand to influence new products / enhancements / solutions.

Planning and Research - 10%

• Responsible for developing a personal sales plan to achieve targeted objectives and goals.
• Personal time management of day to day activities to maximize return on resources.
• Keeping fully updated on customer activities as reported in the media and via internal Group sources.
• Maintain and understand the business environment in which the customer operates.
• Constantly update knowledge on all products and services offered by KCB.

Minimum Position Qualification Requirements

Academic & Professional

Education

Detail: Bachelor’s Degree

Specific Field or Qualification: Bachelor in Banking/Finance or equivalent

Need Type: RQ

Professional Qualifications

Detail: Agent banking and card background

Need Type: AA

Master’s Degree

Detail: Business Administration

Need Type: AA

Experience

Total Minimum No. of Years Experience Required: 0-1 years

Need Type Definitions

RQ: Required

AA: Added Advantage

• Facilitating first-contact meetings with potential KCB bank customers on digital channels.
• Searching, assessing, accepting, and processing prospect merchant and agent applications to become KCB customers.
• Conduct first time (activations) and routine trainings to approved merchants, agents, customers on mobile and internet banking, to ensure users can use the said services.
• Submission of all tools of trade which are provided by the bank to customers immediately after approval.
• Ensure merchants and agents premises are branded, both internally and externally, properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
• Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).
• Growth of customer turnover and NFI as per the agreed target.
• Manage customer relationships and ensure complaints/disputes are sorted on time.
• Activation of dormant customers on mobile, internet and agency banking.
• Cross selling of other bank products.
• Recruit new quality business within the allocated market.
• Proactively create and develop business relationships with customers.
• Build close working relationships with Branch staff, SME and Corporate team to create business opportunities.
• Implement activities to deliver value added products and services at the merchant and agent location.
• Fully understand the workings of merchants, agent banking, internet banking and mobile banking operations and risk strategy.
• Customer contact involves discussions and negotiations with customers on business and operational issues.
• The role holder is responsible for managing and responding to customer requirements.
• Establish, build and maintain ongoing relationships with customers to develop, sustain and protect agent business.
• Develop a deep understanding of the needs and requirements of customers’ businesses.
• Make sound commercial judgments in order to retain and fully develop customer base.
• Provide evidence of customer demand to influence new products / enhancements / solutions.
• Responsible for developing a personal sales plan to achieve targeted objectives and goals.
• Personal time management of day to day activities to maximize return on resources.
• Keeping fully updated on customer activities as reported in the media and via internal Group sources.
• Maintain and understand the business environment in which the customer operates.
• Constantly update knowledge on all products and services offered by KCB.

• Agent banking and card background

• Bachelor in Banking/Finance or equivalent
• Agent banking and card background
• Business Administration (Master's Degree - Added Advantage)