Description

1. Supervising the Inbound Team

As a Dept Collection Inbound Team Lead, you are responsible for managing and guiding the inbound operations team on a daily basis. This includes overseeing staff who handle receiving shipments, offloading goods, and checking inventory.

• Assign tasks and ensure all team members understand their roles
• Monitor productivity, attendance, and performance standards
• Provide coaching, training, and performance feedback
• Ensure adherence to safety procedures and company policies
• Resolve team issues and maintain a positive working environment

2. Handling Customer Enquiries

You act as a key point of contact for internal or external customer queries related to inbound operations.

• Respond to enquiries about deliveries, stock availability, or delays
• Coordinate with suppliers, transporters, or internal departments to provide accurate information
• Investigate and resolve complaints or discrepancies (e.g., missing or damaged goods)
• Ensure timely and professional communication to maintain high customer satisfaction

3. Collections Support

This responsibility involves supporting processes related to receiving and verifying incoming goods and ensuring proper documentation.

• Oversee receiving schedules and ensure goods are collected or received on time
• Verify delivery notes, invoices, and shipment documentation
• Ensure accurate recording of incoming inventory into systems
• Coordinate with procurement or suppliers to follow up on outstanding deliveries
• Assist with resolving discrepancies between ordered and received quantities

4. Performance Reporting

You are responsible for tracking, analyzing, and reporting inbound team performance.

• Monitor key performance indicators (KPIs) such as receiving time, accuracy, and productivity
• Prepare daily, weekly, or monthly reports for management
• Identify trends, inefficiencies, and areas for improvement
• Recommend process improvements to optimize workflow and reduce delays
• Use data to support decision-making and improve overall DC operations

5. Training and Development

As a Dept collection Inbound Team Lead, you play an important role in building the skills and capabilities of your team.

• Train team members on inbound processes, systems, and safety procedures
• Provide continuous on-the-job coaching to improve performance and efficiency
• Identify skill gaps within the team and organize refresher training sessions
• Ensure team members are up to date with standard operating procedures (SOPs)
• Mentor staff to support career growth and succession planning
• Encourage a culture of learning, accountability, and continuous improvement

Requirements

• Proficiency in Microsoft Excell and other Microsoft office programs.
• Concept of ERP knowledge
• Familiarity with call center systems (e.g., Webitel, CRM tools)
• Basic data analysis and reporting knowledge‌
• Strong leadership, communication, and problem-solving skills are highly preferred
• Experience in a call center or contact center environment

• Assign tasks and ensure all team members understand their roles
• Monitor productivity, attendance, and performance standards
• Provide coaching, training, and performance feedback
• Ensure adherence to safety procedures and company policies
• Resolve team issues and maintain a positive working environment
• Respond to enquiries about deliveries, stock availability, or delays
• Coordinate with suppliers, transporters, or internal departments to provide accurate information
• Investigate and resolve complaints or discrepancies (e.g., missing or damaged goods)
• Ensure timely and professional communication to maintain high customer satisfaction
• Oversee receiving schedules and ensure goods are collected or received on time
• Verify delivery notes, invoices, and shipment documentation
• Ensure accurate recording of incoming inventory into systems
• Coordinate with procurement or suppliers to follow up on outstanding deliveries
• Assist with resolving discrepancies between ordered and received quantities
• Monitor key performance indicators (KPIs) such as receiving time, accuracy, and productivity
• Prepare daily, weekly, or monthly reports for management
• Identify trends, inefficiencies, and areas for improvement
• Recommend process improvements to optimize workflow and reduce delays
• Use data to support decision-making and improve overall DC operations
• Train team members on inbound processes, systems, and safety procedures
• Provide continuous on-the-job coaching to improve performance and efficiency
• Identify skill gaps within the team and organize refresher training sessions
• Ensure team members are up to date with standard operating procedures (SOPs)
• Mentor staff to support career growth and succession planning
• Encourage a culture of learning, accountability, and continuous improvement

• Proficiency in Microsoft Excell and other Microsoft office programs.
• Concept of ERP knowledge
• Familiarity with call center systems (e.g., Webitel, CRM tools)
• Basic data analysis and reporting knowledge‌
• Strong leadership, communication, and problem-solving skills

• Experience in a call center or contact center environment