Job Description

Innovation Research & Opportunity Identification (30%)

• Conduct market research, competitor analysis, and trend monitoring to identify innovation opportunities.
• Monitor emerging technologies, fintech developments, digital banking trends, and changing customer needs.
• Analyze customer feedback and market insights to identify opportunities for new products, services, and process improvements.
• Support the development of innovation proposals and business cases.

Innovation Ideation & Development (20%)

• Participate in ideation workshops, innovation challenges, design-thinking sessions, and brainstorming DFS initiatives.
• Support the development of innovative concepts and solution prototypes.
• Evaluate ideas for feasibility, customer value, commercial potential, and strategic alignment.
• Assist in preparing innovation concepts for pilot testing and commercialization.

Innovation Project Support (15%)

• Coordinate innovation initiatives from concept through pilot and implementation stages.
• Support project planning, documentation, progress tracking, and stakeholder coordination.
• Assist in the execution of proof-of-concepts (POCs), pilot projects, and innovation experiments.
• Track project deliverables, risks, issues, and implementation timelines.

Product Innovation & Commercialization (15%)

• Support product teams in translating innovation concepts into viable products and services.
• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
• Monitor product adoption and performance following implementation.
• Contribute to commercialization and market rollout activities.

Customer Experience & Design Thinking (5%)

• Support customer journey mapping and customer experience improvement initiatives.
• Gather customer insights through surveys, interviews, focus groups, and market research activities.
• Identify customer pain points and recommend innovative solutions.
• Promote design-thinking methodologies and customer-centric innovation practices.

Ecosystem & Partnership Support (5%)

• Support engagement with fintechs, startups, innovation hubs, universities, accelerators, and technology partners.
• Assist in evaluating partnership opportunities and innovative solutions from external providers.
• Coordinate innovation events, ecosystem engagements, hackathons, and partnership activities.
• Maintain relationships with innovation stakeholders and ecosystem participants.

Reporting & Performance Monitoring (5%)

• Maintain innovation pipeline records and project documentation.
• Prepare innovation reports, dashboards, presentations, and management updates.
• Track innovation KPIs, project outcomes, and business impact.
• Provide recommendations for improving innovation effectiveness and execution.

Knowledge Management & Innovation Culture (5%)

• Promote innovation awareness and knowledge-sharing across the Bank.
• Support innovation campaigns and employee engagement initiatives.
• Assist in maintaining innovation repositories, best practices, and lessons learned.
• Encourage collaboration and experimentation within teams and business units.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars Detail Specific Field or Qualification Need Type[1]

• Education Bachelor’s degree Bachelor’s degree from a recognized university RQ
• Professional Qualifications Product Management, Project Management, AGILE Practices AA
• Master’s degree Business related AA Education

Experience

Total Minimum Cumulative No of Years’ Experience Required 3

[1] Need Types are: RQ = Required, AA = Added Advantage

• Conduct market research, competitor analysis, and trend monitoring to identify innovation opportunities.
• Monitor emerging technologies, fintech developments, digital banking trends, and changing customer needs.
• Analyze customer feedback and market insights to identify opportunities for new products, services, and process improvements.
• Support the development of innovation proposals and business cases.
• Participate in ideation workshops, innovation challenges, design-thinking sessions, and brainstorming DFS initiatives.
• Support the development of innovative concepts and solution prototypes.
• Evaluate ideas for feasibility, customer value, commercial potential, and strategic alignment.
• Assist in preparing innovation concepts for pilot testing and commercialization.
• Coordinate innovation initiatives from concept through pilot and implementation stages.
• Support project planning, documentation, progress tracking, and stakeholder coordination.
• Assist in the execution of proof-of-concepts (POCs), pilot projects, and innovation experiments.
• Track project deliverables, risks, issues, and implementation timelines.
• Support product teams in translating innovation concepts into viable products and services.
• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
• Monitor product adoption and performance following implementation.
• Contribute to commercialization and market rollout activities.
• Support customer journey mapping and customer experience improvement initiatives.
• Gather customer insights through surveys, interviews, focus groups, and market research activities.
• Identify customer pain points and recommend innovative solutions.
• Promote design-thinking methodologies and customer-centric innovation practices.
• Support engagement with fintechs, startups, innovation hubs, universities, accelerators, and technology partners.
• Assist in evaluating partnership opportunities and innovative solutions from external providers.
• Coordinate innovation events, ecosystem engagements, hackathons, and partnership activities.
• Maintain relationships with innovation stakeholders and ecosystem participants.
• Maintain innovation pipeline records and project documentation.
• Prepare innovation reports, dashboards, presentations, and management updates.
• Track innovation KPIs, project outcomes, and business impact.
• Provide recommendations for improving innovation effectiveness and execution.
• Promote innovation awareness and knowledge-sharing across the Bank.
• Support innovation campaigns and employee engagement initiatives.
• Assist in maintaining innovation repositories, best practices, and lessons learned.
• Encourage collaboration and experimentation within teams and business units.

• Bachelor’s degree from a recognized university
• Product Management, Project Management, AGILE Practices (Added Advantage)
• Master’s degree in a Business-related field (Added Advantage)