Customer Support Engineer job at CVPeople Tanzania
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200 Days Ago
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Vacancy title:
Customer Support Engineer

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

CVPeople Tanzania

Deadline of this Job:
23 September 2022  

Duty Station:
Within Tanzania , Zanzibar , East Africa

Date Posted: Friday, September 09, 2022 , Base Salary: Not Disclosed

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Job Description
• Provide technical support to clients on problems related to the Internet and related services both on telephone as well as on-site.
• Install and maintain various Internet and related services on the client’s side using either Optic Fiber cable or Microwave Wireless Equipment operating at different frequencies, as well as the configuration of TCP/IP protocols.
• Build and maintain various Networks such as WAN, LAN, and VPN on the client’s side.
• Maintain Company’s Network infrastructure including its fiber optical backbone, repeaters, as well as towers.
• Evaluate and resolve client problems promptly
• Monitor performance of network infrastructure equipment.
• Create and implement viable solutions and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Ensure that no trouble ticket or clients complain remains pending and present a thorough daily, weekly and monthly report to the Management.
• Carry out weekly and monthly analyses of the problems reported by our clients and find ways to reduce them.
• Provide clients with regular updates, and feedback on service requests/queries

Knowledge and Experience

• University degree in Computer Science/ Information Technology/Telecommunications Engineering with at least 3 years of working experience in the related field.

Skills and expertise
• Good knowledge and working experience of various Networks such as LAN, VPN, Fiber optical, and microwave wireless technologies as well as extensive knowledge of configuration and troubleshooting of TCP/IP protocols.
• Practical networking experience in setting up, testing, configuring, and troubleshooting networks/ Knowledge of Wireless Technologies, RF transmissions, and Fiber Optical Networks
• Working knowledge of network devices (routers/switch testing and configuration)
• Proficiency in both Windows and Linux-based operating Systems
• Ability to work independently, be a team player and be able to accomplish a given task with minimum supervision.
• Possess excellent customer care and clients handling skills.

Work Hours: 8

Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
To apply please click HERE

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Job Info
Job Category: Accounting/ Finance jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 23 September 2022
Duty Station: Zanzibar
Posted: 09-09-2022
No of Jobs: 1
Start Publishing: 09-09-2022
Stop Publishing (Put date of 2030): 09-09-2066
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