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Vacancy title:
Customer Success Executive Intern
[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]
Jobs at:
Computer Centre Tanzania
Deadline of this Job:
Thursday, September 4 2025
Duty Station:
Tanzania | Dar es Salaam | Tanzania
Summary
Date Posted: Thursday, August 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Computer Centre Tanzania is offering an exciting internship opportunity for a Customer Success Executive Intern to support their team in delivering exceptional client experiences in the IT sector. Below are the details of the position.
Responsibilities
- Process software license orders, track renewals, and send timely reminders (90/60/30 days).
- Prepare monthly reports on renewals, pending actions, and at-risk accounts.
- Analyze non-renewal risks, customer engagement, and product usage.
- Conduct solution health checks and communicate product value to clients.
- Schedule customer visits to gather feedback and identify areas for improvement.
- Identify upsell and cross-sell opportunities and share with account teams.
- Collect and submit accurate end-user details for order processing.
- Ensure successful installation and activation through follow-ups.
- Provide basic technical support or escalate issues to relevant teams.
- Maintain accurate records of orders, communications, and timelines.
Requirements
- Pursuing or recently completed a degree in IT, Business IT, or a related field.
- Strong computer literacy and familiarity with cloud portals and digital tools.
- Customer-focused mindset with a willingness to learn and multitask.
- Ability to travel for occasional client visits.
- Basic understanding of software licensing and IT support services.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
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