Job Summary:

We are looking for a motivated and customer-focused Customer Service Leader to lead our customer service team, ensure excellent customer experience, handle customer inquiries and complaints, and provide effective after-sales support for our solar products and solutions.

KEY RESPONSIBILITIES

• Lead and supervise the Customer Service team.
• Handle customer inquiries, complaints and requests professionally and promptly.
• Coordinate after-sales services, warranty claims and customer follow-ups.
• Support the Sales team in responding to customer inquiries and following up on leads.
• Ensure customers receive accurate information about solar products and services.
• Monitor customer satisfaction and recommend improvements.
• Prepare customer service reports and maintain accurate customer records.
• Coordinate with Sales, Technical and other departments to resolve customer issues.

QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field.
• At least 2–3 years of experience in Customer Service, Sales Support or a related role.
• Previous supervisory or team leadership experience is an added advantage.
• Experience in the renewable energy, electrical or electronics industry is another added advantage.
• Good computer skills and ability to use Microsoft Office applications.

• Lead and supervise the Customer Service team.
• Handle customer inquiries, complaints and requests professionally and promptly.
• Coordinate after-sales services, warranty claims and customer follow-ups.
• Support the Sales team in responding to customer inquiries and following up on leads.
• Ensure customers receive accurate information about solar products and services.
• Monitor customer satisfaction and recommend improvements.
• Prepare customer service reports and maintain accurate customer records.
• Coordinate with Sales, Technical and other departments to resolve customer issues.

• Good computer skills
• Ability to use Microsoft Office applications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field.
• At least 2–3 years of experience in Customer Service, Sales Support or a related role.
• Previous supervisory or team leadership experience is an added advantage.
• Experience in the renewable energy, electrical or electronics industry is another added advantage.