Lions SightFirst Eye Hospital is inviting qualified and motivated candidates to apply for the position of Customer Service Officer.

The successful candidate will support customer communication, handle client inquiries, resolve complaints, and help maintain a positive image of the hospital.

Responsibilities or duties

• Respond to customer issues in a timely manner and in line with the organization’s policies.
• Manage a large number of calls and emails professionally.
• Use all forms of communication to build, maintain, and manage the hospital’s reputation.
• Communicate key messages clearly to clients to ensure comfort and maintain goodwill.
• Monitor publicity, conduct research on client concerns and expectations, and report findings to management.
• Liaise with colleagues and key spokespeople while serving as a link between customers and departments.
• Resolve customer requests, questions, and complaints by analysing situations and using available resources effectively.

Qualifications or requirements

• Bachelor’s Degree or Diploma in Public Relations, Customer Service, or from a recognized institution.
• Ability to multitask.
• Excellent communication skills and problem-solving abilities.
• Strong interpersonal skills.
• Professionalism and integrity.

Experience needed

• At least 2 years’ experience in the same or similar field.
• Experience in a hospital setup will be an added advantage.

• Respond to customer issues in a timely manner and in line with the organization’s policies.
• Manage a large number of calls and emails professionally.
• Use all forms of communication to build, maintain, and manage the hospital’s reputation.
• Communicate key messages clearly to clients to ensure comfort and maintain goodwill.
• Monitor publicity, conduct research on client concerns and expectations, and report findings to management.
• Liaise with colleagues and key spokespeople while serving as a link between customers and departments.
• Resolve customer requests, questions, and complaints by analysing situations and using available resources effectively.

• Ability to multitask.
• Excellent communication skills and problem-solving abilities.
• Strong interpersonal skills.
• Professionalism and integrity.

• Bachelor’s Degree or Diploma in Public Relations, Customer Service, or from a recognized institution.