Job Overview

Goodwill (Tanzania) Ceramics Co., Ltd, a leading tile manufacturer in Mkuranga with a daily output exceeding 80,000 square meters, is seeking a bright and organized Customer Service Officer. This entry-level role is tailored for fresh graduates to manage customer communications, track order fulfillment, and coordinate seamlessly across production, warehouse, logistics, and sales departments.

Job Type: Full-Time / Entry Level

Key Responsibilities

• Follow up on customer orders and monitor order progress to ensure timely delivery.
• Communicate and coordinate with the production, warehouse, logistics, and sales departments to track and update order status.
• Liaise directly with customers regarding order confirmations, delivery schedules, and related inquiries.
• Proactively identify potential order delays or delivery bottlenecks and report them promptly to the supervisor.
• Handle additional administrative and operational tasks assigned by management.

Requirements & Qualifications

• Fresh graduate holding a Bachelor’s Degree or Diploma in Business Administration, Marketing, International Business, Logistics, or a related field.
• Excellent communication, interpersonal, and customer service skills.
• Active, patient, responsible, and detail-oriented with strong coordination and follow-up abilities.
• Good organizational skills to manage multiple orders and tasks simultaneously under pressure.
• Full professional proficiency in English (reading, writing, and speaking).
• Strong computer literacy, particularly with Microsoft Excel, Word, and office software.
• Professional demeanor and smart appearance.

• Follow up on customer orders and monitor order progress to ensure timely delivery.
• Communicate and coordinate with the production, warehouse, logistics, and sales departments to track and update order status.
• Liaise directly with customers regarding order confirmations, delivery schedules, and related inquiries.
• Proactively identify potential order delays or delivery bottlenecks and report them promptly to the supervisor.
• Handle additional administrative and operational tasks assigned by management.

• Excellent communication, interpersonal, and customer service skills.
• Strong coordination and follow-up abilities.
• Good organizational skills to manage multiple orders and tasks simultaneously under pressure.
• Full professional proficiency in English (reading, writing, and speaking).
• Strong computer literacy, particularly with Microsoft Excel, Word, and office software.
• Professional demeanor and smart appearance.

• Fresh graduate holding a Bachelor’s Degree or Diploma in Business Administration, Marketing, International Business, Logistics, or a related field.
• Active, patient, responsible, and detail-oriented.