Job Description

To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner. To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience. To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or a related field

Experience Required

Client Coverage
Personal and Private Banking
1-2 years
1 years’ experience in a customer-facing role, preferably in financial services. Knowledge of banking products, systems, digital platforms and regulatory requirements.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

• Provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner.
• Resolve general banking queries.
• Promote banking products and services.
• Ensure a seamless branch experience.
• Capture and update customer information.
• Promote digital banking solutions.
• Support the branch in achieving service excellence and operational efficiency.

• Adopting Practical Approaches
• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively
• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

• First Degree
• Business Commerce or a related field
• 1 years’ experience in a customer-facing role, preferably in financial services.
• Knowledge of banking products, systems, digital platforms and regulatory requirements.