Customer Relations Assistant
2025-04-30T20:15:07+00:00
Tanzania Horticultural Association (TAHA)
FULL_TIME
Arusha
Arusha
00000
Tanzania
Admin & Office
2025-05-09T17:00:00+00:00
Tanzania
8
TAHA is seeking a dynamic, proactive, and customer-oriented Customer Relations Assistant to support its membership engagement activities. The successful candidate will be responsible for member recruitment and retention, information management, and service delivery. This role plays a key part in maintaining strong relationships with TAHA members and enhancing the overall eNectiveness of member services.
Key Responsibilities
Membership Recruitment and Retention
- Implement tools and strategies for eNective member registration and engagement.
- Identify and recruit new members in accordance with established criteria.
- Contribute to the development and periodic review of TAHA’s membership services strategy.
- Conduct member satisfaction surveys and develop action plans based on feedback.
- Support the implementation of a member retention plan in collaboration with the Customer Relations Manager.
Membership Information Management
- Maintain an up-to-date, accurate, and dynamic membership database.
- Disseminate timely and relevant information to members about industry developments, events, and opportunities.
Member Services Delivery
- Organize and facilitate member engagement sessions, networking events, and other interactive forums.
- Address member inquiries related to TAHA services and coordinate eNective follow-up.
- Support initiatives that enhance member value and satisfaction.
- Organise and manage stakeholder events.
- Coordinate and manage regional project activities across member states.
Other Duties
- Perform any additional tasks assigned by the Customer Relations Manager.
Qualifications and Competencies
Education
- Bachelor’s degree in Business Administration, Marketing, Public Relations or a related field.
Experience
- A minimum of 2 years of relevant experience in customer relations, ideally within the agricultural or horticultural sectors.
- Demonstrated experience in stakeholder engagement and partnership management.
Key Competencies
- Strong organizational, writing skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proven problem-solving ability and a proactive mindset.
- Leadership potential and a collaborative approach.
- Proficiency in Microsoft ONice and database management systems.
- Experience in customer service or membership engagement will be an added advantage.
- A genuine interest in horticulture and a commitment to supporting the industry’s growth in Tanzania.
Membership Recruitment and Retention Implement tools and strategies for eNective member registration and engagement. Identify and recruit new members in accordance with established criteria. Contribute to the development and periodic review of TAHA’s membership services strategy. Conduct member satisfaction surveys and develop action plans based on feedback. Support the implementation of a member retention plan in collaboration with the Customer Relations Manager. Membership Information Management Maintain an up-to-date, accurate, and dynamic membership database. Disseminate timely and relevant information to members about industry developments, events, and opportunities. Member Services Delivery Organize and facilitate member engagement sessions, networking events, and other interactive forums. Address member inquiries related to TAHA services and coordinate eNective follow-up. Support initiatives that enhance member value and satisfaction. Organise and manage stakeholder events. Coordinate and manage regional project activities across member states. Other Duties Perform any additional tasks assigned by the Customer Relations Manager.
Strong organizational, writing skills and attention to detail. Excellent communication and interpersonal skills. Proven problem-solving ability and a proactive mindset. Leadership potential and a collaborative approach. Proficiency in Microsoft ONice and database management systems. Experience in customer service or membership engagement will be an added advantage. A genuine interest in horticulture and a commitment to supporting the industry’s growth in Tanzania.
Bachelor’s degree in Business Administration, Marketing, Public Relations or a related field. Experience A minimum of 2 years of relevant experience in customer relations, ideally within the agricultural or horticultural sectors. Demonstrated experience in stakeholder engagement and partnership management.
JOB-681284cb5164e
Vacancy title:
Customer Relations Assistant
[Type: FULL_TIME, Industry: , Category: Admin & Office]
Jobs at:
Tanzania Horticultural Association (TAHA)
Deadline of this Job:
Friday, May 9 2025
Duty Station:
Arusha | Arusha | Tanzania
Summary
Date Posted: Wednesday, April 30 2025, Base Salary: Not Disclosed
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JOB DETAILS:
TAHA is seeking a dynamic, proactive, and customer-oriented Customer Relations Assistant to support its membership engagement activities. The successful candidate will be responsible for member recruitment and retention, information management, and service delivery. This role plays a key part in maintaining strong relationships with TAHA members and enhancing the overall eNectiveness of member services.
Key Responsibilities
Membership Recruitment and Retention
- Implement tools and strategies for eNective member registration and engagement.
- Identify and recruit new members in accordance with established criteria.
- Contribute to the development and periodic review of TAHA’s membership services strategy.
- Conduct member satisfaction surveys and develop action plans based on feedback.
- Support the implementation of a member retention plan in collaboration with the Customer Relations Manager.
Membership Information Management
- Maintain an up-to-date, accurate, and dynamic membership database.
- Disseminate timely and relevant information to members about industry developments, events, and opportunities.
Member Services Delivery
- Organize and facilitate member engagement sessions, networking events, and other interactive forums.
- Address member inquiries related to TAHA services and coordinate eNective follow-up.
- Support initiatives that enhance member value and satisfaction.
- Organise and manage stakeholder events.
- Coordinate and manage regional project activities across member states.
Other Duties
- Perform any additional tasks assigned by the Customer Relations Manager.
Qualifications and Competencies
Education
- Bachelor’s degree in Business Administration, Marketing, Public Relations or a related field.
Experience
- A minimum of 2 years of relevant experience in customer relations, ideally within the agricultural or horticultural sectors.
- Demonstrated experience in stakeholder engagement and partnership management.
Key Competencies
- Strong organizational, writing skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proven problem-solving ability and a proactive mindset.
- Leadership potential and a collaborative approach.
- Proficiency in Microsoft ONice and database management systems.
- Experience in customer service or membership engagement will be an added advantage.
- A genuine interest in horticulture and a commitment to supporting the industry’s growth in Tanzania.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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