Customer Key Account Manager (Commercial)
2025-07-09T19:50:33+00:00
Alistair Group
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https://www.greattanzaniajobs.com/jobs
FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Transportation, Distribution, and Logistics
Accounting & Finance
2025-07-18T17:00:00+00:00
Tanzania
8
Job Summary:
The Commercial Key Account Manager (CKAM) acts as the primary point of contact for assigned customers, ensuring their needs are met proactively and efficiently. This role demands a client-first mindset, strong communication skills, operational fluency, and the ability to anticipate and respond to customer requirements. The CKAM is expected to provide premium service levels, foster long-term relationships, and drive value creation for both the client and the business.
Key Responsibilities:
- Develop a deep understanding of the customer’s industry, operations, and specific projects, enabling anticipation of needs and delivery of tailored solutions.
- Identify and communicate additional service opportunities to enhance the customer experience and increase revenue.
- Serve as the daily interface between the company and the customer, ensuring that all inquiries, concerns, and service requests are addressed promptly and professionally.
- Collaborate cross-functionally with planning, sponsor and other relevant stakeholders to ensure timely allocation of assets.
- Manage and coordinate the customer order lifecycle from job confirmation to final delivery, ensuring timely updates on the client dashboard and prompt upload of proof of delivery documents for invoicing.
- Prevent standing charges by proactively managing potential delays and collaborating with internal teams for swift resolutions.
- Support onboarding of new customers and ramp-up of new projects by dedicating full attention during initial engagement periods.
- Proactively share performance reports with clients on a monthly basis or upon project completion, highlighting key metrics, service achievements, and areas where improvements are being made to address weaknesses and enhance overall performance.
Qualifications
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving and decision-making capabilities, especially under pressure.
- High level of customer-centricity with a proactive approach to service.
- Operational understanding of the company’s logistics and transport operating model.
- Ability to manage multiple clients and projects simultaneously while maintaining high service standards.
- Detail-oriented with strong organizational and time management skills.
Why Join Us?
- Be part of a dynamic international team driving digital transformation in logistics
- Gain exposure to innovative technologies and process improvement initiatives
- Work in a collaborative environment that values creativity and efficiency
Develop a deep understanding of the customer’s industry, operations, and specific projects, enabling anticipation of needs and delivery of tailored solutions. Identify and communicate additional service opportunities to enhance the customer experience and increase revenue. Serve as the daily interface between the company and the customer, ensuring that all inquiries, concerns, and service requests are addressed promptly and professionally. Collaborate cross-functionally with planning, sponsor and other relevant stakeholders to ensure timely allocation of assets. Manage and coordinate the customer order lifecycle from job confirmation to final delivery, ensuring timely updates on the client dashboard and prompt upload of proof of delivery documents for invoicing. Prevent standing charges by proactively managing potential delays and collaborating with internal teams for swift resolutions. Support onboarding of new customers and ramp-up of new projects by dedicating full attention during initial engagement periods. Proactively share performance reports with clients on a monthly basis or upon project completion, highlighting key metrics, service achievements, and areas where improvements are being made to address weaknesses and enhance overall performance
Excellent interpersonal and communication skills, both verbal and written. Strong problem-solving and decision-making capabilities, especially under pressure. High level of customer-centricity with a proactive approach to service. Operational understanding of the company’s logistics and transport operating model. Ability to manage multiple clients and projects simultaneously while maintaining high service standards. Detail-oriented with strong organizational and time management skills.
JOB-686ec80923ace
Vacancy title:
Customer Key Account Manager (Commercial)
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Accounting & Finance]
Jobs at:
Alistair Group
Deadline of this Job:
Friday, July 18 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Wednesday, July 9 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary:
The Commercial Key Account Manager (CKAM) acts as the primary point of contact for assigned customers, ensuring their needs are met proactively and efficiently. This role demands a client-first mindset, strong communication skills, operational fluency, and the ability to anticipate and respond to customer requirements. The CKAM is expected to provide premium service levels, foster long-term relationships, and drive value creation for both the client and the business.
Key Responsibilities:
- Develop a deep understanding of the customer’s industry, operations, and specific projects, enabling anticipation of needs and delivery of tailored solutions.
- Identify and communicate additional service opportunities to enhance the customer experience and increase revenue.
- Serve as the daily interface between the company and the customer, ensuring that all inquiries, concerns, and service requests are addressed promptly and professionally.
- Collaborate cross-functionally with planning, sponsor and other relevant stakeholders to ensure timely allocation of assets.
- Manage and coordinate the customer order lifecycle from job confirmation to final delivery, ensuring timely updates on the client dashboard and prompt upload of proof of delivery documents for invoicing.
- Prevent standing charges by proactively managing potential delays and collaborating with internal teams for swift resolutions.
- Support onboarding of new customers and ramp-up of new projects by dedicating full attention during initial engagement periods.
- Proactively share performance reports with clients on a monthly basis or upon project completion, highlighting key metrics, service achievements, and areas where improvements are being made to address weaknesses and enhance overall performance.
Qualifications
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving and decision-making capabilities, especially under pressure.
- High level of customer-centricity with a proactive approach to service.
- Operational understanding of the company’s logistics and transport operating model.
- Ability to manage multiple clients and projects simultaneously while maintaining high service standards.
- Detail-oriented with strong organizational and time management skills.
Why Join Us?
- Be part of a dynamic international team driving digital transformation in logistics
- Gain exposure to innovative technologies and process improvement initiatives
- Work in a collaborative environment that values creativity and efficiency
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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