Vacancy title:
Customer Experience Manager

[Type: FULL_TIME, Industry: Professional Services, Category: Management,Customer Service,Business Operations,Advertising & Marketing]

Jobs at:
Karimjee Group

Deadline of this Job:
Friday, September 25 2026

Duty Station:
Sokoine Drive | Dar es Salaam | Dar es Salaam

Summary
Date Posted: Sunday, September 20 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Company: Karimjee

Position: Customer Experience Manager

QUALIFICATIONS

• Degree in Business, Marketing, Information Systems, Statistics or a related discipline; postgraduate qualification an advantage.
• Customer value management experience spanning segmentation, retention, cross-sell and lifetime-value measurement.
• Journey mapping, voice-of-customer research and service design across multiple channels.
• At least one end-to-end CRM or customer-data-platform implementation delivered to production; vendor management experience.
• Working knowledge of data protection; proven ability to turn customer insight into adopted product decisions.
• Ability to use approved AI tools for customer research and analytics, and verify outputs against source evidence.

EXPERIENCE

10+ years in customer experience, customer operations or CRM leadership, including ownership of a Group-level or multi-brand programme.

Work Hours: 8

Experience in Months: 120

Level of Education: bachelor degree

Job application procedure
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Interested and qualified candidates should submit their applications

Application Deadline: 25 September 2026 at 5:00 PM

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