Vacancy title:
Customer Care Officer

[Type: VOLUNTEER, Industry: Healthcare, Category: Customer Service, Admin & Office, Healthcare]

Jobs at:
Katavi Regional Referral Hospital

Deadline of this Job:
Friday, June 19 2026

Duty Station:
mpanda | Mpanda

Summary
Date Posted: Sunday, June 14 2026, Base Salary: Not Disclosed

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Learn more about Katavi Regional Referral Hospital
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JOB DETAILS:

KATAVI REGIONAL REFERRAL HOSPITAL

Responsibilities or duties

a) Direct clients to appropriate service areas according to their needs;

b) Register all clients seeking medical services;

c) Provide feedback to clients and handle complaints by forwarding them to relevant departments for resolution;

d) Ensure clients pay for services according to existing guidelines;

e) Maintain confidential customer records and information;

f) Collect customer feedback and submit it for action;

g) Provide customer service according to established standards;

h) Perform other duties assigned by the supervisor.

Qualifications or requirements (e.g., education, skills)

Form Four or Form Six education plus a Diploma with Customer Service and Computer Studies from a Government-recognized institution.

Experience needed

Applicants must attach a Curriculum Vitae (CV) indicating experience, telephone contacts, personal address, and contacts of three reliable referees.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

GENERAL CONDITIONS FOR APPLICANTS

Salary scale for each position shall follow the National Guideline issued on 24 December 2025 regarding engagement of volunteer staff in health cadres.

Applicants must be Tanzanian citizens aged between 18 and 45 years.

Applicants must attach copies of secondary school and professional certificates relevant to the advertised position.

Applicants must attach a copy of their birth certificate.

Submission of forged certificates will lead to legal action.

Applicants must attach an introduction letter from the Village Executive Officer or Street Executive Officer of their area of residence.

Applicants must attach a recent passport-size photograph to the application letter.

Applicants must attach copies of recommendation letters from referees together with copies of their NIDA identification cards.

Applicants must be ready to work and be transferred according to the employer’s needs.

Applicants must be neat and possess high discipline.

Applicants whose professions require registration with professional boards must attach registration certificates and valid practicing licenses where applicable.

Only applicants who meet the requirements will be invited for interviews. Those who fail to comply with the conditions of this advertisement will not be considered.

All documents must be combined into a single PDF file.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

The deadline for submitting applications is 19.06.2026. All documents must be combined into a single PDF file.

Applications should be sent  or by post to:

Katavi Regional Referral Hospital

P.O. Box 449

MPANDA, TANZANIA.

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