Background information about the job or company

WE ARE HIRING

OPEN POSITIONS

CUSTOMER CARE

Responsibilities or duties

• Respond promptly to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues professionally, ensuring high levels of satisfaction.
• Maintain detailed records of customer interactions and feedback in the system.
• Follow up with customers to confirm resolution and gather feedback on service quality.
• Collaborate with other departments to address complex customer needs.
• Identify opportunities to improve customer experience and suggest process improvements.
• Handle administrative tasks such as processing orders and updating customer profiles.

Qualifications or requirements

Requirements for Both Positions:

• Minimum of 2 years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.
• Excellent organizational and time-management abilities.

Any other provided details

Job Location: Arusha

• Respond promptly to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues professionally, ensuring high levels of satisfaction.
• Maintain detailed records of customer interactions and feedback in the system.
• Follow up with customers to confirm resolution and gather feedback on service quality.
• Collaborate with other departments to address complex customer needs.
• Identify opportunities to improve customer experience and suggest process improvements.
• Handle administrative tasks such as processing orders and updating customer profiles.

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.
• Excellent organizational and time-management abilities.

• Minimum of 2 years of relevant experience.