Vacancy title:
Customer Care Officer II

[Type: VOLUNTEER, Industry: Healthcare, Category: Customer Service, Admin & Office, Communications & Writing]

Jobs at:
Benjamin Mkapa Hospital

Deadline of this Job:
Thursday, July 30 2026

Duty Station:
Dodoma | Dodoma

Summary
Date Posted: Monday, July 20 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Benjamin Mkapa Hospital

Responsibilities or duties

• To participate in attending and responding to customers’ inquiries;
• To participate in handling and resolving customer complaints;
• To participate in obtaining information requested by customers
• To respond to customer calls and inquiries;
• To receive and forward customer complaints to relevant officers;
• To keep records of interactions and transactions with customers;
• To participate in educating customers on the services provided by BMH;
• To perform any other related duties as may be assigned by supervisor.

Experience needed

Holder of Bachelor Degree in one of the following fields: Entrepreneurship, Customer Service Management, Business Administration majoring in Marketing, Marketing, Public Relations, Business Communications, Journalism, Mass Communications or any other related qualifications from a recognized Institution.

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Applicants must attach an up-to-date Curriculum Vitae (CV) with reliable postal address, mail address, and telephone numbers.

Applicants whose employment in the Public Service was terminated for any reason should not apply.

Certificates obtained from foreign institutions must be verified by the Tanzania Commission for Universities (TCU) and NACTVET.

Applicants must attach certified copies of:

• Academic certificates (Postgraduate, Degree, Diploma or Certificate)
• Form IV and Form VI National Examination Certificates
• Professional Registration and Training Certificates from relevant Regulatory Boards together with valid practicing licenses where applicable
• Birth Certificate

Partial transcripts and result slips will not be accepted.

The deadline for submission of applications is 30th July, 2026.

Only shortlisted candidates will be contacted for interviews.

Interested applicants should address their signed application letters to:

Executive Director

The Benjamin Mkapa Hospital

P.O. Box 11088

Dodoma

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