Job Summary:

The Customer Care Manager leads the customer service team to ensure high-quality customer support, handle inquiries and complaints, and improve overall customer satisfaction.

Key Responsibilities:

• Develop and implement customer service policies and procedures.
• Manage a team of customer service representatives.
• Handle escalated customer issues and ensure timely resolution.
• Monitor customer feedback and satisfaction metrics.
• Train staff on customer service best practices.
• Collaborate with other departments to improve service delivery.
• Prepare customer service reports and analysis.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum 4 years of experience in customer service management.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Experience with CRM systems and call center operations.
• Customer-focused with strong leadership abilities.

• Develop and implement customer service policies and procedures.
• Manage a team of customer service representatives.
• Handle escalated customer issues and ensure timely resolution.
• Monitor customer feedback and satisfaction metrics.
• Train staff on customer service best practices.
• Collaborate with other departments to improve service delivery.
• Prepare customer service reports and analysis.

• Excellent communication, interpersonal, and conflict-resolution skills.
• Experience with CRM systems and call center operations.
• Customer-focused with strong leadership abilities.

• Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum 4 years of experience in customer service management.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Experience with CRM systems and call center operations.
• Customer-focused with strong leadership abilities.