Job Purpose Statement

Ensure focused attention on and closely monitor the performance of an assigned portfolio of past due as well as non-performing loans. A clearly defined strategy for returning the accounts to performing status or exit must be documented and approved in each case.

Key Accountabilities (Duties and Responsibilities)

Financial 60%

• Manage, collect and recover outstanding amounts under assigned portfolio of past due accounts with a view of minimizing impairment charges from bad loans.
• Recommending to the Bank through the supervisor on any exit strategies on accounts within assigned portfolio.
• Achieve Recovery targets, write backs and restructured debts
• Attain expense Control goals.
• Take appropriate actions as per the applicable process flow
• Foreclosure processing
• Any other duty as may be assigned by the supervisor

Internal business processes 10%

• Collate and submit quality data/reports in a timely manner or as may be required from time to time.
• Meet regulatory compliance requirements and consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency and cost effectiveness.
• Optimally utilize available technology e.g. collection system etc.
• Accurately classify assets in the system

Customer 20%

• Ensure effective customer communication through calls, emails, issuance of demand letters and notices etc.
• Maintain quality of credit service standards and TAT as per policy.
• Clear Communication and excellent relationship management in handling assigned portfolio of delinquent accounts.

Learning and growth 10%

• Self-development
• Performance Management

Job Specifications

Academic:

• Bachelor’s Degree from a recognised University.

Professional:

• Relevant professional qualification in Banking, Risk Management and Law an added advantage.

Desired work experience:

• At least 2 years work experience in a bank or financial services institution of which 1 year should have been in Remedial Management or Recoveries or related field.

• Manage, collect and recover outstanding amounts under assigned portfolio of past due accounts with a view of minimizing impairment charges from bad loans.
• Recommending to the Bank through the supervisor on any exit strategies on accounts within assigned portfolio.
• Achieve Recovery targets, write backs and restructured debts
• Attain expense Control goals.
• Take appropriate actions as per the applicable process flow
• Foreclosure processing
• Any other duty as may be assigned by the supervisor
• Collate and submit quality data/reports in a timely manner or as may be required from time to time.
• Meet regulatory compliance requirements and consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency and cost effectiveness.
• Optimally utilize available technology e.g. collection system etc.
• Accurately classify assets in the system
• Ensure effective customer communication through calls, emails, issuance of demand letters and notices etc.
• Maintain quality of credit service standards and TAT as per policy.
• Clear Communication and excellent relationship management in handling assigned portfolio of delinquent accounts.
• Self-development
• Performance Management

• Communication
• Relationship Management
• Risk Management
• Law
• Banking
• Collections
• Recoveries
• Data Analysis
• Report Generation
• Customer Service
• Problem-solving
• Negotiation

• Bachelor’s Degree from a recognised University.
• Relevant professional qualification in Banking, Risk Management and Law an added advantage.