BASIC PURPOSE

To ensure the safe, compliant, and efficient delivery of employee medical services while supporting People & Culture in employee wellbeing, medical administration, and employee relations coordination. The role is primarily responsible for clinic operations and medical support (70%), with a secondary focus on employee wellbeing and People & Culture coordination (30%).

The role is expected to act as a gatekeeper on all employee health matters, ensuring immediate escalation of any potential risks or outbreaks to the Director of People and Culture, while maintaining strict confidentiality and ensuring any health conditions impacting fitness for duty are appropriately addressed.

The role is also actively involved in supporting HACCP compliance and food hygiene standards across the Lodge in collaboration with the Hygiene Section, including participation in audits, monitoring of food handler certifications, and promoting high standards of personal hygiene among employees to ensure preventive health and food safety.

ESSENTIAL FUNCTIONS:

CLINIC OPERATIONS & MEDICAL SUPPORT (70%)

- Act as first point of contact for all employee medical cases and emergencies
- Respond promptly to medical incidents within accommodations and lodge areas
- Support doctors during consultations, procedures, and treatments
- Maintain accurate and confidential medical records
- Manage medical exams, HACCP, First Aid records
- Ensure compliance with Tanzanian health regulations
- Maintain clinic cleanliness and hygiene
- Manage pharmacy stock and supplies
- Coordinate with ResortDoc and external stakeholders
- Prepare and submit monthly reports

EMPLOYEE WELLBEING & P&C SUPPORT (30%)

- Support employee wellbeing initiatives and health awareness
- Organize medical and First Aid trainings
- Follow up on sick leave and employee wellbeing cases
- Maintain confidentiality of employee information
- Assist with administrative duties and employee records
- Support engagement activities and events
- Assist with transportation coordination where required

NON-ESSENTIAL FUNCTIONS:

Ensure that the cafeteria, employee entrance and Accommodation areas are clean and orderly. May be required to temporary relocate to Arusha logistics office to help. Perform any other duties as assigned by Management.

KEY COMPETENCIES

- Integrity and confidentiality
- Strong organization skills
- Communication skills
- Ability to work in remote environment
- Proactive mindset

WORK CONDITIONS

- Split role between clinic and P&C
- Flexible hours required
- Travel may be required, including escorting patients for medical referrals, treatment, or emergency evacuations as part of duty of care.

- The role requires occasionally working outside of standard duty hours, such time will be compensated on a time off (in Lieu) basis, subject to mutual agreement with the People and Culture Manager/Director.

- Due to the nature of the role, the employee is expected to maintain a level of 24/7 readiness to respond to calls or attend to medical cases, particularly in emergency situations.

KNOWLEDGE AND SKILLS:

Education:                        Certification/Diploma is mandatory

• Act as first point of contact for all employee medical cases and emergencies
• Respond promptly to medical incidents within accommodations and lodge areas
• Support doctors during consultations, procedures, and treatments
• Maintain accurate and confidential medical records
• Manage medical exams, HACCP, First Aid records
• Ensure compliance with Tanzanian health regulations
• Maintain clinic cleanliness and hygiene
• Manage pharmacy stock and supplies
• Coordinate with ResortDoc and external stakeholders
• Prepare and submit monthly reports
• Support employee wellbeing initiatives and health awareness
• Organize medical and First Aid trainings
• Follow up on sick leave and employee wellbeing cases
• Maintain confidentiality of employee information
• Assist with administrative duties and employee records
• Support engagement activities and events
• Assist with transportation coordination where required

• Integrity and confidentiality
• Strong organization skills
• Communication skills
• Ability to work in remote environment
• Proactive mindset

• Certification/Diploma is mandatory