INTRODUCTION :

Rockledge East Africa Limited is an Independent Marine Inspection engaged in Cargo Surveys, Claims and Risks Management, Loss and Delivery Investigation, Technical Surveys as well as Industrial Services based in Mombasa with regional presence in the larger Eastern African countries. Since Inception, Rockledge East Africa Limited has been providing quality and specialized solutions, serving a wide range of industries including Maritime, Insurance, Transport and Logistics, Warehousing, Agriculture, Oil & Gas and Minerals.

Rockledge Tanzania Limited- a subsidiary of Rockledge East Africa Limited offers all marine and cargo surveys, specialized loss adjusting, risks inspection and claims management solutions in all area of our operations. We make sure our team’s emphasis on operational excellence and quality of service while maintaining professional ethics. As we continue to grow and expand our territory, we are seeking high caliber individuals who are equally thirsty for growth to join our team.

JOB DESCRIPTION

Job Title Claim Handler (1 Position)

Location Dar-es-Salaam, TANZANIA

Department Claims and Risks Management

Reports to Lead Claim Handler

What it entails?

The incumbent will be involved in managing a claim from the start through to settlement, making critical decisions on the extent and validity of a claim, and checking for any potential fraudulent activity. In this role, you will ensure the smooth coordination of joint surveys while helping us maintain high standards of customer satisfaction.

Job Duties:

• Understand the assigned job together with any other requirements as requested by the client and guided by internal work instructions.
• Establishing contacts with Insured/insurers/consignee and brokers to achieve prompt survey attendance/site visits and timely conclusion of claims.
• Organize and oversee joint surveys to ensure accuracy, thoroughness and timely completion of on-site investigations and damage surveys for claims
• Coordinate claim surveys for clients in collaboration with our regional network of seasoned surveyors
• Providing reports to clients in standard format and in accordance with corporate quality programs, policies and procedures within agreed timescales.
• Interpret the facts of loss in conjunction with field surveyors’ feedback in order to establish best claims handling approach.
• Use sound communication skills to successfully negotiate recoveries with third parties whilst maintaining accurate account of salvage activity
• Develop individual performance metrics and drive commitment to and maintenance of outstanding performance.
• Actively contribute towards achievement of company business objectives.
• Always comply to applicable safety rules and operational procedures
• Network, identify, explore and facilitate opportunities for business growth

Job Requirement:

• Minimum of a Degree in any technical field with three (3) years progressive experience preferable in either Engineering, Claims Handling, Logistics, Insurance as well Marine Cargo Inspection.
• Thorough, observant and attentive to detail.
• Methodical, with an investigative approach to gathering information.
• Excellent communicators, both verbally and in writing with good command of English
• Good time managers, negotiators, tactful, assertive and persuasive
• Able to develop strong relationships both internally and externally is imperative

Rockledge Tanzania Limited offers a culture where motivated customer-oriented employees can flourish, experience professional fulfilment and reach their highest potential.

• Understand the assigned job together with any other requirements as requested by the client and guided by internal work instructions.
• Establishing contacts with Insured/insurers/consignee and brokers to achieve prompt survey attendance/site visits and timely conclusion of claims.
• Organize and oversee joint surveys to ensure accuracy, thoroughness and timely completion of on-site investigations and damage surveys for claims
• Coordinate claim surveys for clients in collaboration with our regional network of seasoned surveyors
• Providing reports to clients in standard format and in accordance with corporate quality programs, policies and procedures within agreed timescales.
• Interpret the facts of loss in conjunction with field surveyors’ feedback in order to establish best claims handling approach.
• Use sound communication skills to successfully negotiate recoveries with third parties whilst maintaining accurate account of salvage activity
• Develop individual performance metrics and drive commitment to and maintenance of outstanding performance.
• Actively contribute towards achievement of company business objectives.
• Always comply to applicable safety rules and operational procedures
• Network, identify, explore and facilitate opportunities for business growth

• Thorough, observant and attentive to detail.
• Methodical, with an investigative approach to gathering information.
• Excellent communicators, both verbally and in writing with good command of English
• Good time managers, negotiators, tactful, assertive and persuasive
• Able to develop strong relationships both internally and externally is imperative

• Minimum of a Degree in any technical field with three (3) years progressive experience preferable in either Engineering, Claims Handling, Logistics, Insurance as well Marine Cargo Inspection.