About us

Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products. Our vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services.” As part of organizational development and effective management of our human capital, Tanzania Commercial Bank commits itself to attaining, retaining, and developing a highly capable and qualified workforce for the Bank’s betterment and the Nation at large.

Position overview

The Chief Manager – Public Sector and Institutions is responsible for driving business growth within the Public Sector (Central Government, Local Government Authorities, and Government Institutions) and Institutional Banking segments (including Non-Banking Financial Institutions, Higher Learning Institutions, NGOs, Diplomatic Missions, and Healthcare Institutions).

The role focuses on:

• Building and managing strategic relationships
• Enhancing customer experience
• Maximizing portfolio value through effective cross-selling of the Bank’s products and services

The position proactively develops and manages a high-value client portfolio comprising government entities, institutional clients, development partners, and intermediaries, ensuring sustainable revenue growth, increased deposits, and optimal wallet share.

Key responsibilities

Business development & portfolio growth

• Drive acquisition of new Public Sector and Institutional clients through targeted marketing of the Bank’s full product suite.
• Develop and maintain a robust pipeline of prospective clients; track, analyze, and convert opportunities into business.
• Execute structured call programs for both existing and prospective clients to identify opportunities and grow the liabilities and asset portfolio.
• Identify and capitalize on cross-selling opportunities across all banking products and services.

Relationship management & service delivery

• Build and maintain strong, long-term relationships with key stakeholders across government and institutional sectors.
• Ensure high quality, consistent, and timely service delivery in line with the Bank’s standards and client expectations.
• Monitor client satisfaction levels and proactively address service gaps.

Portfolio management & pricing

• Oversee performance of the existing portfolio, ensuring growth, profitability, and risk management.
• Recommend and negotiate pricing for products and services in line with the Bank’s policies and market dynamics.

Leadership & team management

• Provide professional leadership, coaching, and mentorship to Relationship Managers and team members.
• Foster a high-performance culture through team engagement, collaboration, and motivation.
• Drive market intelligence gathering and knowledge sharing within the team.

Stakeholder engagement & collaboration

• Work closely with the Digital and Innovation, Treasury, Branch Network, and Operations teams to deliver seamless client solutions.
• Provide regular feedback on market trends, client needs, and product performance to support strategic decision-making.
• Support alignment between Corporate, SME, and Retail segments to enhance cross-selling and client coverage.

Risk, compliance & governance

• Ensure full compliance with Anti-Money Laundering (AML), Know Your Customer (KYC), and all regulatory requirements.
• Maintain high standards of due diligence and risk management across the portfolio.

Operational & strategic responsibilities

• Participate in Asset and Liability Committee (ALCO) meetings, contributing to liabilities strategy and balance sheet management.
• Perform any other duties as may be assigned in line with the Bank’s strategic objectives.

Qualifications, skills & experience

Education: Master’s degree in Business Administration, Finance, Banking, Accounting, Commerce, Economics, Entrepreneurship, or a finance-related discipline from a recognized university/institution.

Experience: Minimum of eight (8) years working experience in the banking industry or financial institutions.

Skills:

• Strong strategic thinking and analytical skills, with the ability to translate insights into actionable plans.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate teams.
• Deep understanding of banking regulations, compliance requirements, and risk management principles.
• Experience in driving digital transformation initiatives and leveraging technology to drive business results.

Personal attributes and behavioral competencies

• Ability to demonstrate Tanzania Commercial Bank’s core values:
  • Customer Focus
  • Trustworthy
  • Creativity
  • Teamwork
  • Excellence
• Additional competencies:
  • Ability to prioritize work and meet deadlines
  • Ability to work quickly, accurately, and consistently under pressure
  • A methodical and well-organized approach to work
  • Mature and able to work in a confidential environment
  • Sound judgment, common sense, and good humor
  • Strong leadership and people management skills
  • Strong skills in managing SME portfolio
  • Prioritize tasks
  • Team player
  • Proven leadership skills (must have managerial experience in operations and/or credit)
  • Very strong business acumen, with ability to grow business
  • Ability to build effective relationships with all stakeholders
  • Self-drive with a results-oriented mindset

• Drive acquisition of new Public Sector and Institutional clients through targeted marketing of the Bank’s full product suite.
• Develop and maintain a robust pipeline of prospective clients; track, analyze, and convert opportunities into business.
• Execute structured call programs for both existing and prospective clients to identify opportunities and grow the liabilities and asset portfolio.
• Identify and capitalize on cross-selling opportunities across all banking products and services.
• Build and maintain strong, long-term relationships with key stakeholders across government and institutional sectors.
• Ensure high quality, consistent, and timely service delivery in line with the Bank’s standards and client expectations.
• Monitor client satisfaction levels and proactively address service gaps.
• Oversee performance of the existing portfolio, ensuring growth, profitability, and risk management.
• Recommend and negotiate pricing for products and services in line with the Bank’s policies and market dynamics.
• Provide professional leadership, coaching, and mentorship to Relationship Managers and team members.
• Foster a high-performance culture through team engagement, collaboration, and motivation.
• Drive market intelligence gathering and knowledge sharing within the team.
• Work closely with the Digital and Innovation, Treasury, Branch Network, and Operations teams to deliver seamless client solutions.
• Provide regular feedback on market trends, client needs, and product performance to support strategic decision-making.
• Support alignment between Corporate, SME, and Retail segments to enhance cross-selling and client coverage.
• Ensure full compliance with Anti-Money Laundering (AML), Know Your Customer (KYC), and all regulatory requirements.
• Maintain high standards of due diligence and risk management across the portfolio.
• Participate in Asset and Liability Committee (ALCO) meetings, contributing to liabilities strategy and balance sheet management.
• Perform any other duties as may be assigned in line with the Bank’s strategic objectives.

• Strong strategic thinking and analytical skills, with the ability to translate insights into actionable plans.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate teams.
• Deep understanding of banking regulations, compliance requirements, and risk management principles.
• Experience in driving digital transformation initiatives and leveraging technology to drive business results.
• Ability to prioritize work and meet deadlines
• Ability to work quickly, accurately, and consistently under pressure
• A methodical and well-organized approach to work
• Mature and able to work in a confidential environment
• Sound judgment, common sense, and good humor
• Strong leadership and people management skills
• Strong skills in managing SME portfolio
• Prioritize tasks
• Team player
• Proven leadership skills (must have managerial experience in operations and/or credit)
• Very strong business acumen, with ability to grow business
• Ability to build effective relationships with all stakeholders
• Self-drive with a results-oriented mindset

• Master’s degree in Business Administration, Finance, Banking, Accounting, Commerce, Economics, Entrepreneurship, or a finance-related discipline from a recognized university/institution.
• Minimum of eight (8) years working experience in the banking industry or financial institutions.