Chama cha Uzazi na Malezi Bora Tanzania (UMATI) established in 1959, is an autonomous voluntary National NGO originally incorporated under CAP 337 in 1973, established under the non-governmental organization Act No 24 of 2002 in 2019 with registration number 00NGO/R2/000231. UMATI is a full Member Association (MA) of the International Planned Parenthood Federation (IPPF) accredited in since 2015.

UMATI works in partnership with the Ministry of Health, Community Development, Gender, Women and Special Groups, and Regional Administration and Local Government (PORALG) with the goal of providing Sexual and Reproductive Health (SRH) education, information, and services in Tanzania. The association has a long leadership history in SRH Programs in Tanzania including pioneering in Family Planning (FP) services, SRHR programs for young people, integrated Clinics, and Community-based service delivery approaches.

UMATI wishes to recruit a qualified and experienced candidate to fill in the following vacant position;

Responsibilities or duties

Collection of Revenue

• The cashier is tasked with receiving payments from clients through the Clinic approved payment platforms.
• Issuing official receipts for all cash transactions
• Collect revenue by recording financial information; collect charges for services; and record third party claims.
• Generating invoices for relevant clients e.g. insured clients seeking services.
• Enforce credit policies for health insurance clients.
• Understand insurance packages and make necessary documents available to insurance agents when the need arises.
• Ensure appropriate insurance guidelines are followed when providing services to clients.
• Deposit cash to approved bank accounts and maintain appropriate supporting documents.

Documentation

• Responsible for documenting revenues received by ensuring correct receipting or invoicing as per the transaction being performed.
• Responsible for compiling and reporting the revenue collected at the end of each business day, using approved reporting templates.
• Maintain an up-to-date inventory of all facility inventory available at the facility.
• Managing patients’ health data and other personal information and maintain confidentiality of said data.
• Maintain relevant databases and filing systems.
• Ensure documentation to support submission of insurance claims is in place.

Administration and Operations

• Undertake daily administrative tasks to ensure the functionality and coordination of the facility.
• Ensure all financial activities meet standards set forth in organizational policies and protocols.
• Give appointments to patients who want to see the doctor and inform the doctor of their arrival.
• Ensure that the clinic is opened at the appropriate time and supervise cleaning of the clinic to create a clean and healthy environment.
• Proactively identify and recommend opportunities to expand revenue sources and reduce expenditures.
• Manage accounts receivable collections for Insurance companies.
• Fill out and file insurance forms for payment as requested.
• Participate in budget preparation and clinic expense management.
• Produce and submit daily, weekly, and monthly reports from Clinic Management Information System.
• Control the best use of office stationaries.
• Maintain and keep control of all the kitchen and office supplies.
• Ensure effective use and maintenance of EFD Machine
• Work with Accountant to reconcile between Z Report and books of account.
• Maintain and update Clinic Asset register.
• Follow ups on the requested drugs and reagents from Head office.
• Manage the Clinic running costs.

Customer Service

• Provide clear information to clients regarding services offered at UMATI Clinic
• Assure patient service needs are met, monitor patient feedback, and resolve complaints and related issues as necessary.
• Provide timely feedback to clients to ensure high customer satisfaction.
• Provide support during evacuation of patients from the facility in collaboration with clinical team.
• Inform patients when test results have been confirmed.

Qualifications or requirements (e.g., education, skills)

Education and Knowledge

• Bachelor’s degree in accounting or business administration,
• Front office operations is an added advantage.
• Knowledge of office management systems and procedures.
• Proficiency in MS Office (MS Excel, MS Word)
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Experience needed

Experience

• At least (2) two years of relevant work experience as a cashier preferably in a health care setting.
• Experience in and understanding of basic financial management.
• Experience in healthcare billing preferred.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills across all levels;
• Strong interpersonal skills and a team player;
• Able to work on own initiative;
• Ability to analyse problems and recommend a course of action;
• Exceptional interpersonal skills for liaising with patients, healthcare providers as well as the public;
• Advanced ability to ensure the highest standards in patient care and compliance with healthcare regulations;
• Customer care skills;
• Knowledge of procuring supplies, equipment, and staff needed at the clinic;

• Receiving payments from clients through the Clinic approved payment platforms.
• Issuing official receipts for all cash transactions
• Collecting revenue by recording financial information; collect charges for services; and record third party claims.
• Generating invoices for relevant clients e.g. insured clients seeking services.
• Enforcing credit policies for health insurance clients.
• Understanding insurance packages and making necessary documents available to insurance agents when the need arises.
• Ensuring appropriate insurance guidelines are followed when providing services to clients.
• Depositing cash to approved bank accounts and maintaining appropriate supporting documents.
• Documenting revenues received by ensuring correct receipting or invoicing as per the transaction being performed.
• Compiling and reporting the revenue collected at the end of each business day, using approved reporting templates.
• Maintaining an up-to-date inventory of all facility inventory available at the facility.
• Managing patients’ health data and other personal information and maintaining confidentiality of said data.
• Maintaining relevant databases and filing systems.
• Ensuring documentation to support submission of insurance claims is in place.
• Undertaking daily administrative tasks to ensure the functionality and coordination of the facility.
• Ensuring all financial activities meet standards set forth in organizational policies and protocols.
• Giving appointments to patients who want to see the doctor and informing the doctor of their arrival.
• Ensuring that the clinic is opened at the appropriate time and supervising cleaning of the clinic to create a clean and healthy environment.
• Proactively identifying and recommending opportunities to expand revenue sources and reduce expenditures.
• Managing accounts receivable collections for Insurance companies.
• Filling out and filing insurance forms for payment as requested.
• Participating in budget preparation and clinic expense management.
• Producing and submitting daily, weekly, and monthly reports from Clinic Management Information System.
• Controlling the best use of office stationaries.
• Maintaining and keeping control of all the kitchen and office supplies.
• Ensuring effective use and maintenance of EFD Machine
• Working with Accountant to reconcile between Z Report and books of account.
• Maintaining and updating Clinic Asset register.
• Following up on the requested drugs and reagents from Head office.
• Managing the Clinic running costs.
• Providing clear information to clients regarding services offered at UMATI Clinic
• Assuring patient service needs are met, monitoring patient feedback, and resolving complaints and related issues as necessary.
• Providing timely feedback to clients to ensure high customer satisfaction.
• Providing support during evacuation of patients from the facility in collaboration with clinical team.
• Informing patients when test results have been confirmed.

• Excellent written and verbal communication skills
• Excellent time management skills
• Attention to detail
• Problem-solving skills
• Strong organizational skills
• Ability to multi-task
• Proficiency in MS Office (MS Excel, MS Word)
• Excellent written and verbal communication skills across all levels
• Strong interpersonal skills
• Team player
• Able to work on own initiative
• Ability to analyse problems and recommend a course of action
• Exceptional interpersonal skills for liaising with patients, healthcare providers as well as the public
• Advanced ability to ensure the highest standards in patient care and compliance with healthcare regulations
• Customer care skills
• Knowledge of procuring supplies, equipment, and staff needed at the clinic

• Bachelor’s degree in accounting or business administration
• Front office operations is an added advantage
• Knowledge of office management systems and procedures
• At least (2) two years of relevant work experience as a cashier preferably in a health care setting
• Experience in and understanding of basic financial management
• Experience in healthcare billing preferred