We are seeking a friendly and professional Cash Consultant to join our Zanzibar Branch. As a Cash Consultant, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.

Responsibilities or duties

• Process various financial transactions, including deposits, withdrawals, and loan payments
• Verify customer identities and maintain account confidentiality
• Balance cash drawers and maintain accurate records of all transactions
• Promote and cross-sell bank products and services to customers
• Respond to customer inquiries and resolve issues in a timely manner
• Comply with all bank policies, procedures, and regulatory requirements
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Assist with administrative tasks and special projects as needed

Qualifications or requirements

Type of Qualification: First Degree

Field of Study: Commerce, Finance or equivalent field

Experience needed

Client Coverage

Personal and Private Banking (1-2 years)

Additional Skills and Competencies:

• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Previous experience in banking or customer service preferred
• Knowledge of banking products and services is a plus
• Ability to work flexible hours, including weekends and holidays as required
• Fluency in English and Swahili (preferred)

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

• Process various financial transactions, including deposits, withdrawals, and loan payments
• Verify customer identities and maintain account confidentiality
• Balance cash drawers and maintain accurate records of all transactions
• Promote and cross-sell bank products and services to customers
• Respond to customer inquiries and resolve issues in a timely manner
• Comply with all bank policies, procedures, and regulatory requirements
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Assist with administrative tasks and special projects as needed

• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Knowledge of banking products and services is a plus
• Ability to work flexible hours, including weekends and holidays as required
• Fluency in English and Swahili (preferred)

• First Degree in Commerce, Finance or equivalent field
• 1-2 years of experience in Client Coverage, Personal and Private Banking