Job Description

• Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions.
• Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms.
• Develop and execute sales plans to achieve business targets and revenue objectives.
• Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams.
• Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders.
• Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction.
• Understand customer business needs and provide suitable acquiring solutions.
• Manage customer requirements and support retention and expansion of existing accounts.
• Promote and support POS, e-commerce, and digital payment solutions.
• Appraise merchant applications and recommend qualified merchants in line with risk and business criteria.
• Support in the discussions and negotiations on pricing, contracts, and operational matters with customers.

Coordinate merchant training on:

• POS and card acceptance operations
• Lipa Namba and e-commerce solutions
• Fraud prevention and chargeback management
• Anti-Money Laundering (AML) requirements
• Payment acceptance best practices
• Understand merchant acquiring products, pricing models, and risk strategies.
• Ensure adherence to regulatory, card scheme, and internal compliance requirements.
• Drive adoption of value-added products and services to increase revenue from existing customers.
• Provide market intelligence and customer feedback to support product enhancements and innovation.
• Make sound commercial decisions that maximize profitability and customer retention.
• Prepare daily, weekly, and monthly performance reports for management.
• Monitor market trends, customer activities, competitor developments, and industry changes.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Education

• Bachelor’s Degree in Banking/Finance or equivalent (Required)
• Masters Degree in Business Administration (Added Advantage)

Professional Qualifications

• Merchant Acquiring and card background (Added Advantage)

Experience

Total Minimum No of Years Experience Required: 4

• Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions.
• Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms.
• Develop and execute sales plans to achieve business targets and revenue objectives.
• Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams.
• Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders.
• Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction.
• Understand customer business needs and provide suitable acquiring solutions.
• Manage customer requirements and support retention and expansion of existing accounts.
• Promote and support POS, e-commerce, and digital payment solutions.
• Appraise merchant applications and recommend qualified merchants in line with risk and business criteria.
• Support in the discussions and negotiations on pricing, contracts, and operational matters with customers.
• Coordinate merchant training on POS and card acceptance operations, Lipa Namba and e-commerce solutions, Fraud prevention and chargeback management, Anti-Money Laundering (AML) requirements, Payment acceptance best practices.
• Understand merchant acquiring products, pricing models, and risk strategies.
• Ensure adherence to regulatory, card scheme, and internal compliance requirements.
• Drive adoption of value-added products and services to increase revenue from existing customers.
• Provide market intelligence and customer feedback to support product enhancements and innovation.
• Make sound commercial decisions that maximize profitability and customer retention.
• Prepare daily, weekly, and monthly performance reports for management.
• Monitor market trends, customer activities, competitor developments, and industry changes.

• Merchant acquisition
• Onboarding
• Activation
• Retention
• POS solutions
• Agent Banking POS
• Card Payments
• KCB Lipa
• International Money Transfer
• E-commerce solutions
• Sales planning
• Cross-selling
• Relationship management
• Customer service
• Merchant training
• Fraud prevention
• Chargeback management
• AML compliance
• Market intelligence
• Commercial decision making
• Performance reporting
• Market trend monitoring

• Bachelor’s Degree in Banking/Finance or equivalent
• Merchant Acquiring and card background
• Masters Degree in Business Administration