Background

At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact. We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

As a butler and Room Steward your role is vital in perpetuating our company aims, goals and objectives! This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!

SCOPE AND PURPOSE OF JOB:

To ensure guests are well served, work together with other staff and management in a smooth, safe, and harmonious manner to ensure guests have a memorable stay.

Key Responsibilities:

• Guest Service & Experience – Provide a warm, personalized welcome to guests upon arrival.
• Coordination With Other Departments – Work closely with housekeeping, kitchen, front office, and operations teams to deliver seamless guest service.
• Food & Beverage Service – Serve meals professionally in dining areas, private decks, bush dinners, or sundowner setups.
• Professional Conduct & Company Values – Uphold Asilia’s values of responsible travel, hospitality excellence, and sustainability.

REQUIREMENTS

• Certificate in hotel management
• Understanding of the services in hospitality industry
• Strong multi-tasking skills
• Excellent organizational skills
• Ability to adapt to a bush environment
• Commitment to a high level of customer service
• Strict attention to detail
• Knowledge of hotels, lodges, and restaurants
• Ability to handle sensitive matters with efficiency and discretion
• Knowledge of food and wine pairings is a plus
• Must be able to speak English fluently, other languages will be an advantage
• Must be willing to be based in camps in remote locations
• Age limit not more than 32 yrs.

• Guest Service & Experience – Provide a warm, personalized welcome to guests upon arrival.
• Coordination With Other Departments – Work closely with housekeeping, kitchen, front office, and operations teams to deliver seamless guest service.
• Food & Beverage Service – Serve meals professionally in dining areas, private decks, bush dinners, or sundowner setups.
• Professional Conduct & Company Values – Uphold Asilia’s values of responsible travel, hospitality excellence, and sustainability.

• Strong multi-tasking skills
• Excellent organizational skills
• Ability to adapt to a bush environment
• Commitment to a high level of customer service
• Strict attention to detail
• Ability to handle sensitive matters with efficiency and discretion
• Must be able to speak English fluently, other languages will be an advantage

• Certificate in hotel management
• Understanding of the services in hospitality industry
• Knowledge of hotels, lodges, and restaurants
• Knowledge of food and wine pairings is a plus
• Must be willing to be based in camps in remote locations
• Age limit not more than 32 yrs.