Our client, The East African Crude Oil Pipeline (EACOP) is a major midstream development spanning Uganda and Tanzania. It includes the construction and operation of a nearshore Marine Tanks and Terminals (MTT) facility in Tanzania. Once completed, the EACOP Company will operate a 1,443 km electrically heated crude oil export pipeline, transporting crude oil from Kabaale–Hoima in Uganda to the Chongoleani Peninsula near Tanga Port in Tanzania for export to international markets.

The Business System Administrator will be based in Dar es Salaam with missions across Uganda and Tanzania, supporting EACOP Ltd operations. This is a transversal role that will interact with a broad range of end users across the organisation, estimated at up to 800 employees at peak activity. The position works closely with the Information Systems and Technology (IST), Finance, Contracts & Procurement (C&P), Human Resources, and Compliance departments across both Uganda and Tanzania. The role is responsible for the administration and support of four SaaS business systems—Workday Human Capital Management (HCM), Workday Financial Management, Adaptive Planning, and Strategic Sourcing—as well as the FIS Treasury Management System, while coordinating with an external Application Maintenance Services (AMS) provider to ensure the effective operation, maintenance, and continuous improvement of these business-critical applications.

Responsibilities or duties

1. Business Support

• Provide Tier 0 and Tier 1 support (Workday and FIS).
• Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
• Training of internal teams
• Ensures a direct support to EACOP users (providing up to date templates, support, exports, reports etc.).
• Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications.
• Contributes to the general Knowledge Management and improvement of the system
• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
• Provide pre-script standard incident resolution (Workday and FIS).

2. Deployment – Upgrade (Workday)

• Assist the future deployment of Workday modules.
• Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
• Open Business cases in Workday Community for identified issues.
• Follow all small and large system evolutions requested by users and developed by AMS.
• Follow all SaaS application upgrades and measure their impact for the users.
• Contribute to a more efficient and comprehensive usage of the Business Systems.

3. Systems (Workday and FIS)

• Guarantee and follow systems quality, performance, and availability.
• Follow data integrity.
• Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
• Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).

4. Others (Workday and FIS)

• Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
• Coordinate the EACOP "Key-users" network with business entities.
• Be the main point of contact for Workday, FIS, and AMS.
• Follow the budget related to Workday, FIS, and AMS.
• Ensures compliancy of every dataset with operations, projects and business processes standards Implement indicators to monitor and improve activity (management of cost, problem rate, productivity, etc.)

Accountability

The Business Systems Administrator assists the business in defining and modelling their needs, constraints, and requirements. As a functional specialist, analyzes the needs of the business lines, verifies the adequacy of the Information Systems and Technology (IST) supporting the activities of the business, and proposes innovative solutions (process and / or technical) to meet the needs in Workday and FIS.

The Business Systems Administrator has also an operational responsibility in the delivery of the services

Qualifications or requirements

Requirements

• Bachelor’s degree in information technology
• 8 to 10 years’ experience in technical specialty (Enterprise Resource Planning, Human Capital Management, Contract & Procurement, Treasury Management System, Compliance applications support, security, data management)
• Finance background and experience is a plus.
• Proficiency in the usage of computers, software and applications, Cloud-based solutions and services.
• Proficiency in the usage of business systems
• Ability to organize and manage priorities, rigorous.
• General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.

• Provide Tier 0 and Tier 1 support (Workday and FIS).
• Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
• Training of internal teams
• Ensures a direct support to EACOP users (providing up to date templates, support, exports, reports etc.).
• Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications.
• Contributes to the general Knowledge Management and improvement of the system
• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
• Provide pre-script standard incident resolution (Workday and FIS).
• Assist the future deployment of Workday modules.
• Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
• Open Business cases in Workday Community for identified issues.
• Follow all small and large system evolutions requested by users and developed by AMS.
• Follow all SaaS application upgrades and measure their impact for the users.
• Contribute to a more efficient and comprehensive usage of the Business Systems.
• Guarantee and follow systems quality, performance, and availability.
• Follow data integrity.
• Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
• Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
• Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
• Coordinate the EACOP "Key-users" network with business entities.
• Be the main point of contact for Workday, FIS, and AMS.
• Follow the budget related to Workday, FIS, and AMS.
• Ensures compliancy of every dataset with operations, projects and business processes standards Implement indicators to monitor and improve activity (management of cost, problem rate, productivity, etc.)

• Proficiency in the usage of computers, software and applications, Cloud-based solutions and services.
• Proficiency in the usage of business systems
• Ability to organize and manage priorities, rigorous.
• General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.

• Bachelor’s degree in information technology
• 8 to 10 years’ experience in technical specialty (Enterprise Resource Planning, Human Capital Management, Contract & Procurement, Treasury Management System, Compliance applications support, security, data management)
• Finance background and experience is a plus.