Job Purpose

To sell, promote, and guide CRDB Islamic Banking products and services for specified zone/s or focal areas, regions or segment of concentration.

Principle Responsibilities

• Work hand in hand with branches by jointly visiting customers and processing their requests as per SLA.
• Expand Islamic Banking business and knowledge to all staff through formal sessions with branches and zones.
• Ensure branch and zonal deposits budget is met on Islamic Banking deposit product lines.
• Develop strategic plans to ensure branches and zones lending objectives on Islamic Banking are achieved as per the communicated budget.
• Ensure relationship officers and other business personnel proposals/applications are Shariah compliant as per determined standards.
• Promote and support recruitment of new employers/customers that have potential for Islamic Banking.
• Work together with RMs, ROs and other business teams to ensure Portfolio at Risk (PAR) and Non-Performing Loans (NPL) for Islamic Banking products are within bank-acceptable levels.
• Possess wider knowledge of CRDB Bank’s products, especially Islamic Banking products and the local market.
• Perform any other duties as assigned by the supervisor.

Qualifications Required

• Bachelor’s degree in business administration or its equivalent.
• At least 5 years’ banking experience and Customer Relationship Management.
• Islamic Banking experience is an added advantage.
• Strategic business awareness coupled with a clear understanding of the Bank’s products, handling, and building internal and customer relations.
• Should also be aware of Performance Management and Change Management.
• Self-empowerment to enable the development of open communication, teamwork, and trust that are needed to support performance and customer service-oriented culture.
• Communication and presentation skills, planning and organizing skills, interpersonal and computer skills, coaching skills as well as reporting and analytical skills.
• Credit Risk Assessment Strong analytical and Problem Solving.
• Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access).
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Work hand in hand with branches by jointly visiting customers and processing their requests as per SLA.
• Expand Islamic Banking business and knowledge to all staff through formal sessions with branches and zones.
• Ensure branch and zonal deposits budget is met on Islamic Banking deposit product lines.
• Develop strategic plans to ensure branches and zones lending objectives on Islamic Banking are achieved as per the communicated budget.
• Ensure relationship officers and other business personnel proposals/applications are Shariah compliant as per determined standards.
• Promote and support recruitment of new employers/customers that have potential for Islamic Banking.
• Work together with RMs, ROs and other business teams to ensure Portfolio at Risk (PAR) and Non-Performing Loans (NPL) for Islamic Banking products are within bank-acceptable levels.
• Possess wider knowledge of CRDB Bank’s products, especially Islamic Banking products and the local market.
• Perform any other duties as assigned by the supervisor.

• Communication and presentation skills
• Planning and organizing skills
• Interpersonal skills
• Computer skills
• Coaching skills
• Reporting skills
• Analytical skills
• Credit Risk Assessment
• Strong analytical and Problem Solving
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
• Multi-tasking skills
• Time-management skills
• Ability to prioritize tasks

• Bachelor’s degree in business administration or its equivalent.
• At least 5 years’ banking experience and Customer Relationship Management.
• Islamic Banking experience is an added advantage.
• Strategic business awareness coupled with a clear understanding of the Bank’s products, handling, and building internal and customer relations.
• Awareness of Performance Management and Change Management.
• Self-empowerment to enable the development of open communication, teamwork, and trust that are needed to support performance and customer service-oriented culture.