Vacancy title:
Business Analyst

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
NMB Bank

Deadline of this Job:
Wednesday, May 28 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, May 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose:

Responsible for gathering and analyzing business requirements, supporting solution delivery, and driving process improvement initiatives, also ensures that all recommended solutions are data-driven, risk-informed, and aligned with strategic goals.

Main Responsibilities:

• Gather (Elicit), analyze, validate and document detailed business, functional and non-functional requirements from stakeholders.
• Facilitate workshops, interviews, and process reviews with users to identify opportunities for system enhancements and process optimization.
• Translate business requirements into clear specifications and use cases for system development and process improvement.
• Collaborate with system developers, architects, and vendors to ensure proposed solutions meet business expectations and compliance requirements
• Manage stakeholder expectations and facilitate consensus across cross-functional teams.
• Conduct regular engagement meetings to communicate project status, clarify requirements, and gather feedback.
• Prepare business cases, project charters, and detailed analysis reports to support decision-making.
• Develop process documentation, workflow diagrams, and standard operating procedures.
• Produce post-implementation reports and track key performance indicators (KPIs) to measure success.
• Use quantitative and qualitative data to identify trends, gaps, and opportunities for improvement.
• Analyze business processes, operational data, and customer feedback to support business recommendations.
• Present findings and insights to stakeholders with visual dashboards, graphs, or summary reports.
• Develop test cases, coordinate user acceptance testing (UAT), and ensure all requirements are validated before go-live.
• Support change management by facilitating training, knowledge transfer, and user onboarding sessions.
• Participate in process reviews and recommend improvements based on root cause analysis and feedback.
• Keep abreast of market trends, industry standards, and emerging technologies to propose innovative solutions.

Knowledge and Skills:

• Ability to map, model, and improve current business processes using tools such as BPMN or Visio.
• Proficient in capturing and translating complex business needs into clear, testable functional and non-functional requirements.
• Skilled in developing test cases, coordinating User Acceptance Testing (UAT), and supporting quality assurance processes.
• Proficiency in business analysis tools (e.g., MS Excel, Power BI, Visio, Jira, Confluence, SQL).
• Ability to approach problems systematically and think through complex scenarios to recommend actionable solutions.
• Strong verbal and written communication skills to engage with both technical teams and business stakeholders.
• Meticulous in documentation, analysis, and testing to ensure quality and completeness in all deliverables.

Qualifications and Experience:

• Bachelors degree in Business Administration, Information Systems, Computer Science, Finance, or a related field.
• Hands-on experience in managing stakeholders, facilitating workshops, and translating business needs into actionable insights.
• At least 2 – 3 years’ experience in business analysis, preferably within banking, fintech, or a consulting environment.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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