Job Purpose

To manage, promote, and support the Bulk SMS service by acquiring new customers, maintaining existing accounts, coordinating service delivery, monitoring performance, and ensuring customer satisfaction while driving revenue growth.

Key Responsibilities

• Promote and sell Bulk SMS solutions to corporate, government, NGO, and SME customers.
• Identify and acquire new Bulk SMS customers.
• Manage customer onboarding, account setup, sender ID registration, and service activation.
• Coordinate with technical teams for API integration and system configuration.
• Monitor SMS traffic, delivery reports, and service performance.
• Resolve customer issues by working with technical support and network teams.
• Ensure compliance with telecommunications regulations and customer data privacy requirements.
• Prepare quotations, contracts, and service agreements.
• Monitor customer usage and identify upselling opportunities.
• Prepare weekly and monthly sales and usage reports.
• Maintain strong relationships with enterprise customers and partners.
• Ensure timely billing and payment follow-up.

Required Qualifications

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Business Administration, Marketing, or a related field.
• 2–5 years of experience in telecom products or enterprise sales.
• Experience with Bulk SMS, CPaaS, A2P Messaging, or enterprise messaging services is an added advantage.

• Promote and sell Bulk SMS solutions to corporate, government, NGO, and SME customers.
• Identify and acquire new Bulk SMS customers.
• Manage customer onboarding, account setup, sender ID registration, and service activation.
• Coordinate with technical teams for API integration and system configuration.
• Monitor SMS traffic, delivery reports, and service performance.
• Resolve customer issues by working with technical support and network teams.
• Ensure compliance with telecommunications regulations and customer data privacy requirements.
• Prepare quotations, contracts, and service agreements.
• Monitor customer usage and identify upselling opportunities.
• Prepare weekly and monthly sales and usage reports.
• Maintain strong relationships with enterprise customers and partners.
• Ensure timely billing and payment follow-up.

• Bulk SMS, CPaaS, A2P Messaging, or enterprise messaging services

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, Business Administration, Marketing, or a related field.
• 2–5 years of experience in telecom products or enterprise sales.
• Experience with Bulk SMS, CPaaS, A2P Messaging, or enterprise messaging services is an added advantage.