Tabono, on behalf of its client, is looking for a dynamic Branch Manager who will be responsible for the day-to-day management of travel retail operations at Kilimanjaro International Airport (KIA).

The successful candidate will oversee branch performance, lead the team, ensure excellent customer service, manage operations, and support the achievement of commercial and budget targets.

This role is open to non-Tanzanian East African Community (EAC) nationals.

Responsibilities or duties

Key Outputs

The Branch Manager will be expected to:

• Lead an engaged team to ensure the overall effective performance of the branch.
• Focus on improving branch economics by maximizing platform contribution and delivering annual budget targets.
• Ensure excellence in customer service.
• Organize the team’s work effectively.
• Improve the quality of team capabilities.
• Support the profitability of the branch.
• Manage administrative and accounting duties.
• Ensure adequate product ranges and stock availability to optimize sales performance.

Key Responsibilities

Field staff management

The Branch Manager will be responsible for leading and managing field staff to ensure smooth branch operations. Key duties include:

• Providing leadership to staff and ensuring high standards of customer service are delivered to both internal and external stakeholders.
• Organizing field staff planning in coordination with Assistant Managers.
• Maintaining a team capable of producing the required outputs.
• Leading the team so that staff remain fully engaged and collaborate effectively toward set goals.
• Carrying out team evaluations according to the procedures provided by the Operations Manager.
• Proposing professional growth and development opportunities for team members.

Operations and commercial approach

The Branch Manager will oversee operational efficiency and commercial performance at the branch. Responsibilities include:

• Improving operational productivity and quality toward excellence.
• Ensuring high standards in customer service, product knowledge, advisory support, branch presentation, and staff presentation.
• Controlling the proper implementation of processes by the team.
• Organizing regular inventories.
• Organizing and ensuring the proper implementation of commercial activities.
• Ensuring respect for merchandising standards.
• Maintaining cleanliness of the branch.
• Exercising constant vigilance on markdowns.

Administrative and accounting duties

The Branch Manager will also manage key administrative and accounting functions, including:

• Monitoring shop and administrative supplies and ordering them as needed.
• Monitoring cash and currency availability.
• Conducting daily counts of cash collected.
• Reporting daily cash collections to the central accounting team.
• Preparing cash for cash collectors or the bank.

Qualifications or requirements

Candidate Profile

The ideal candidate should have the following qualifications, skills, and experience:

• Strong autonomy, sense of responsibility, and proactivity.
• Strong interpersonal skills.
• Demonstrable leadership abilities.
• Previous retail operations supervision experience.
• Computer literacy, especially in Microsoft Office.
• Fluency in English.
• At least a Bachelor’s Degree.
• Must be East African.
• At least two years of significant experience in managing teams.
• Experience in branch management will be an added advantage.

Eligibility

This opportunity is open to non-Tanzanian East African Community (EAC) nationals.

Any other provided details

The stated responsibilities describe the general nature and level of work expected from people assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the role.

• Lead an engaged team to ensure the overall effective performance of the branch.
• Focus on improving branch economics by maximizing platform contribution and delivering annual budget targets.
• Ensure excellence in customer service.
• Organize the team’s work effectively.
• Improve the quality of team capabilities.
• Support the profitability of the branch.
• Manage administrative and accounting duties.
• Ensure adequate product ranges and stock availability to optimize sales performance.
• Providing leadership to staff and ensuring high standards of customer service are delivered to both internal and external stakeholders.
• Organizing field staff planning in coordination with Assistant Managers.
• Maintaining a team capable of producing the required outputs.
• Leading the team so that staff remain fully engaged and collaborate effectively toward set goals.
• Carrying out team evaluations according to the procedures provided by the Operations Manager.
• Proposing professional growth and development opportunities for team members.
• Improving operational productivity and quality toward excellence.
• Ensuring high standards in customer service, product knowledge, advisory support, branch presentation, and staff presentation.
• Controlling the proper implementation of processes by the team.
• Organizing regular inventories.
• Organizing and ensuring the proper implementation of commercial activities.
• Ensuring respect for merchandising standards.
• Maintaining cleanliness of the branch.
• Exercising constant vigilance on markdowns.
• Monitoring shop and administrative supplies and ordering them as needed.
• Monitoring cash and currency availability.
• Conducting daily counts of cash collected.
• Reporting daily cash collections to the central accounting team.
• Preparing cash for cash collectors or the bank.

• Strong autonomy, sense of responsibility, and proactivity.
• Strong interpersonal skills.
• Demonstrable leadership abilities.
• Computer literacy, especially in Microsoft Office.
• Fluency in English.

• At least a Bachelor’s Degree.
• Must be East African.
• At least two years of significant experience in managing teams.
• Previous retail operations supervision experience.
• Experience in branch management will be an added advantage.