About the company

Osseliche Zanzibar Limited offers tourism and adventure activities in Nungwi, Zanzibar. Our activities include quad bike, jet ski, jet car, and clear kayak tours. Our company is growing, and we are looking for a Booking Office / Secretary. This person will manage bookings and welcome our customers.

Job description

This person will have an important role in our daily work. The main tasks are booking management, welcoming clients, office work, and helping the operations team. This job needs good people skills, good number skills, and the ability to stay calm and work well under pressure.

Main tasks

• Manage bookings for excursions and activities
• Welcome clients in person, by phone, and online (local and international clients)
• Give clients information about activities, prices, and availability
• Follow up on payments and prepare invoices for bookings
• Keep booking records and write daily reports
• Work together with the field team (guides and operations) to plan activities
• Handle office communication (emails, letters, phone calls)
• Organize and keep office documents
• Help management and other teams when needed

Requirements

Education

• University degree (at least 2 years of study after high school)

Languages

• English: good speaking and writing skills
• Swahili: good speaking and writing skills
• Any other international language is a strong advantage: French, Italian, Spanish, German, Arabic, etc.

Technical skills

• Comfortable working with numbers
• Good knowledge of Microsoft Office, especially Excel and Word
• Comfortable using a computer for daily work

Personal qualities

• Friendly and welcoming with customers
• Able to work well under pressure
• Careful, organized, and responsible
• Professional appearance and communication
• Good team spirit and flexible attitude

Conditions

• Job location: Nungwi, Zanzibar
• Salary to discuss, based on profile and experience
• Contract type: to confirm with management

• Manage bookings for excursions and activities
• Welcome clients in person, by phone, and online (local and international clients)
• Give clients information about activities, prices, and availability
• Follow up on payments and prepare invoices for bookings
• Keep booking records and write daily reports
• Work together with the field team (guides and operations) to plan activities
• Handle office communication (emails, letters, phone calls)
• Organize and keep office documents
• Help management and other teams when needed

• Comfortable working with numbers
• Good knowledge of Microsoft Office, especially Excel and Word
• Comfortable using a computer for daily work
• Good people skills
• Good number skills
• Ability to stay calm and work well under pressure

• University degree (at least 2 years of study after high school)
• English: good speaking and writing skills
• Swahili: good speaking and writing skills
• Any other international language is a strong advantage: French, Italian, Spanish, German, Arabic, etc.
• Friendly and welcoming with customers
• Able to work well under pressure
• Careful, organized, and responsible
• Professional appearance and communication
• Good team spirit and flexible attitude