About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Key Responsibilities

Operational & Administrative Leadership

• Oversee day-to-day People & Culture operations including manning control, recruitment coordination, attendance monitoring, and payroll administration.
• Ensure accuracy and timely completion of payroll inputs, leave balances, benefits administration, and personnel documentation.
• Manage P&C operational compliance including audits related to payroll, benefits, insurance, leave, and personnel records.
• Maintain accurate, up-to-date employee records, HRIS systems, and filing structures.
• Support system optimization and continuous improvement initiatives within P&C platforms.

Employee Relations & Compliance

• Conduct employee relations matters including grievance handling, counseling sessions, investigations, and conflict resolution, escalating complex or legal-sensitive cases to the P&C Manager/Director as required.
• Ensure consistent application of Four Seasons policies, EmPact standards, codes of conduct, and internal guidelines.
• Maintain up-to-date knowledge of local labor law requirements and ensure compliance across operations.
• Oversee expatriate work permit processes and ensure adherence to government regulations.
• Support workplace safety and insurance-related matters in coordination with relevant departments.

Talent & Engagement

• Support recruitment processes, workforce planning, and onboarding coordination.
• Analyze turnover trends and contribute to retention strategies and action plans.
• Coordinate and support talent reviews, succession planning, and development initiatives.
• Monitor employee engagement levels and implement initiatives to enhance morale and culture.
• Lead execution of employee activities, engagement programs, recognition initiatives, and milestone celebrations.
• Administer Employee of the Month and other recognition programs effectively and on time.
• Maintain and update internal communication boards and engagement messaging.

Leadership Partnership

• Act as a trusted advisor to department leaders on performance management and employee matters.
• Ensure timely completion of performance reviews and confirmation documentation.
• Prepare and analyze P&C metrics, reports, and dashboards to support business decisions.
• Participate in cross-functional initiatives and special projects as assigned.
• Support and guide P&C Coordinators and Supervisors in daily task execution.

Competencies

• Demonstrates Four Seasons Leadership Behaviours.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication skills, both written and verbal.
• Leads by example with integrity and professionalism.
• High level of discretion and confidentiality.
• Proactive problem-solving mindset.
• Ability to influence and build strong working relationships.

• Oversee day-to-day People & Culture operations including manning control, recruitment coordination, attendance monitoring, and payroll administration.
• Ensure accuracy and timely completion of payroll inputs, leave balances, benefits administration, and personnel documentation.
• Manage P&C operational compliance including audits related to payroll, benefits, insurance, leave, and personnel records.
• Maintain accurate, up-to-date employee records, HRIS systems, and filing structures.
• Support system optimization and continuous improvement initiatives within P&C platforms.
• Conduct employee relations matters including grievance handling, counseling sessions, investigations, and conflict resolution, escalating complex or legal-sensitive cases to the P&C Manager/Director as required.
• Ensure consistent application of Four Seasons policies, EmPact standards, codes of conduct, and internal guidelines.
• Maintain up-to-date knowledge of local labor law requirements and ensure compliance across operations.
• Oversee expatriate work permit processes and ensure adherence to government regulations.
• Support workplace safety and insurance-related matters in coordination with relevant departments.
• Support recruitment processes, workforce planning, and onboarding coordination.
• Analyze turnover trends and contribute to retention strategies and action plans.
• Coordinate and support talent reviews, succession planning, and development initiatives.
• Monitor employee engagement levels and implement initiatives to enhance morale and culture.
• Lead execution of employee activities, engagement programs, recognition initiatives, and milestone celebrations.
• Administer Employee of the Month and other recognition programs effectively and on time.
• Maintain and update internal communication boards and engagement messaging.
• Act as a trusted advisor to department leaders on performance management and employee matters.
• Ensure timely completion of performance reviews and confirmation documentation.
• Prepare and analyze P&C metrics, reports, and dashboards to support business decisions.
• Participate in cross-functional initiatives and special projects as assigned.
• Support and guide P&C Coordinators and Supervisors in daily task execution.

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication skills, both written and verbal.
• High level of discretion and confidentiality.
• Proactive problem-solving mindset.
• Ability to influence and build strong working relationships.

• Demonstrates Four Seasons Leadership Behaviours.
• Leads by example with integrity and professionalism.