Purpose of the role

Tabono, on behalf of our client, is seeking a dynamic Assistant Manager responsible for:

• Day-to-day management of travel retail operations at Kilimanjaro International Airport (KIA)
• Organizing and supervising the work of Sales Associates during assigned shifts

Reporting line

Reports to: Branch Manager

Location

KIA, International Departure Lounge

Key outputs

• Maintain shops to the defined operational standards
• Oversee and motivate Sales Associates
• Lead the team to achieve company sales targets and objectives
• Maintain optimal stock levels at all times

Key responsibilities

1. Point of sale

Shop management and presentation

• Accountable for shop assessment and tenure
• Lead implementation of predefined product arrangements
• Ensure all products have price labels
• Maintain shop cleanliness at all times

Commercial activities

• Implement communicated promotions and campaigns
• Execute activations with suppliers (marketing, tasting goods, materials, access)

Cash management

• Ensure availability of change in cash tills at all times
• Oversee cashier session closing procedures

Customer care

• Lead and motivate the team to deliver excellent service
• Support Sales Associates with escalated customer queries

Team coordination and operations

• Conduct team briefings during shifts
• Allocate staff to shop floor, tills, and tasks
• Share communications and updates with the team
• Report malfunctioning work tools to the Operations Manager
• Manage and/or report suspicious behavior from customers, employees, or airport staff
• Report commercial performance and shift-related events to management

2. Human resources

• Review shift schedules and highlight staffing gaps with recommendations
• Adjust shifts for short-notice absenteeism
• Monitor passenger traffic and allocate staff accordingly
• Plan staff breaks during shifts
• Participate in training of new and existing sales staff

Attendance and discipline

• Full responsibility for attendance, punctuality, and shift compliance
• Monitor staff presence and movements in real time
• Report latecomers and absentees
• Take immediate action on absenteeism, lateness, or early departures

Performance management

• Ensure all assigned tasks are completed before shift end
• Conduct daily team briefings and debriefings
• Report individual behavior and performance issues

3. Stock management

• Control physical and system transfers from warehouse and between shops
• Ensure optimal stock levels across shops
• Oversee inventory processes

What we are looking for

Leadership and authority

• Strong leadership with authority
• Ability to enforce structure, discipline, and execution
• Comfortable managing under pressure and handling confrontation

People management

• Proven experience managing large frontline teams
• Ability to motivate and drive sales performance
• Strong communication skills

Operational rigor

• High standards and attention to detail
• Ability to multitask and prioritize effectively
• Strong follow-up mindset

Personality traits

• Assertive and resilient
• Not conflict-avoidant
• Results-driven

Qualifications and experience

• Minimum of 5 years proven experience in the retail sector and/or team management
• Minimum education level: Diploma

• Day-to-day management of travel retail operations at Kilimanjaro International Airport (KIA)
• Organizing and supervising the work of Sales Associates during assigned shifts
• Maintain shops to the defined operational standards
• Oversee and motivate Sales Associates
• Lead the team to achieve company sales targets and objectives
• Maintain optimal stock levels at all times
• Accountable for shop assessment and tenure
• Lead implementation of predefined product arrangements
• Ensure all products have price labels
• Maintain shop cleanliness at all times
• Implement communicated promotions and campaigns
• Execute activations with suppliers (marketing, tasting goods, materials, access)
• Ensure availability of change in cash tills at all times
• Oversee cashier session closing procedures
• Lead and motivate the team to deliver excellent service
• Support Sales Associates with escalated customer queries
• Conduct team briefings during shifts
• Allocate staff to shop floor, tills, and tasks
• Share communications and updates with the team
• Report malfunctioning work tools to the Operations Manager
• Manage and/or report suspicious behavior from customers, employees, or airport staff
• Report commercial performance and shift-related events to management
• Review shift schedules and highlight staffing gaps with recommendations
• Adjust shifts for short-notice absenteeism
• Monitor passenger traffic and allocate staff accordingly
• Plan staff breaks during shifts
• Participate in training of new and existing sales staff
• Full responsibility for attendance, punctuality, and shift compliance
• Monitor staff presence and movements in real time
• Report latecomers and absentees
• Take immediate action on absenteeism, lateness, or early departures
• Ensure all assigned tasks are completed before shift end
• Conduct daily team briefings and debriefings
• Report individual behavior and performance issues
• Control physical and system transfers from warehouse and between shops
• Ensure optimal stock levels across shops
• Oversee inventory processes

• Strong leadership with authority
• Ability to enforce structure, discipline, and execution
• Comfortable managing under pressure and handling confrontation
• Proven experience managing large frontline teams
• Ability to motivate and drive sales performance
• Strong communication skills
• High standards and attention to detail
• Ability to multitask and prioritize effectively
• Strong follow-up mindset
• Assertive and resilient
• Not conflict-avoidant
• Results-driven

• Minimum of 5 years proven experience in the retail sector and/or team management
• Minimum education level: Diploma