Overview

The role is responsible for driving the Bank’s payments, remittances, cards, and strategic partnerships agenda, with a focus on growing transaction volumes, revenues, and ecosystem adoption across local and cross-border payments. Reporting to the Unit Head – Digital and Card, the role will lead initiatives across card issuing and acquiring, remittance corridors, collections, disbursements, and fintech integrations, positioning the Bank as a preferred partner in the digital payments’ ecosystem. The position works closely with internal stakeholders and external partners to design, onboard, and scale payment partnerships including fintechs, PSPs, telcos, merchants, and aggregators. Responsibilities include partnership management, payment product development, remittance, and delivery of payment initiatives aligned with the Bank’s strategic objectives.

Job Description:

Strategy Execution: Drive the Bank’s payments, cards, remittances, and partnerships strategy.

Product Management: Oversee delivery and performance of cards, remittances, merchant payments, and eCommerce solutions. Drive growth and profitability of the card business.

Partnerships: Onboard and managing fintechs, PSPs, MTOs, telcos, and vendors. Drive initiative to scale deposit mobilization and digital lending.

Performance Reporting: Track and report transactions, revenue, usage, and market share.

Risk & Compliance: Ensure compliance with BOT, NPS regulations, and scheme rules.

Sales Enablement: Support sales teams with payment solutions and merchant onboarding.

Market Development: Identify new use cases, remittance corridors, & ecosystem opportunities.

Budget & People Management: Support budgeting and appraise supervised staff.

Other Duties: Perform other duties assigned by the Sub-Sector Head.

Key Performance Indicators:

Revenue Growth: Payments, cards, and revenue growth.

Transaction Growth: Increase in payment, card, and remittance transaction volumes.

Cards Performance: Active cards ratio and card usage growth.

Performance: Inbound and outbound remittance volumes and corridor growth.

Partnerships: Number and performance of active strategic partners and integrations.

Product Delivery: Timely delivery of payment products and integrations.

Customer Experience: Payment-related complaint resolution turnaround time and customer satisfaction.

Risk & Compliance: Adherence to regulatory and scheme requirements; audit findings.

Market Competitiveness: Growth in merchant acceptance, collections, and ecosystem reach.

Requirements

Excellent oral and written communication skills.

Solid knowledge of digital payments, cards, and remittance products.

Stakeholder and partnership management capability.

Strong data analysis and interpretation skills.

Effective presentation and problem-solving skills.

Supervisory and people management skills.

General managerial and administrative competence.

Strong coaching and mentoring ability.

Strong organizational and coordination skills.

Strong interpersonal and relationship-building skills

Strategic orientation and commercial mindset

Entrepreneurial mindset with strong ownership

High level of self-management and accountability

• Drive the Bank’s payments, cards, remittances, and partnerships strategy.
• Oversee delivery and performance of cards, remittances, merchant payments, and eCommerce solutions. Drive growth and profitability of the card business.
• Onboard and managing fintechs, PSPs, MTOs, telcos, and vendors. Drive initiative to scale deposit mobilization and digital lending.
• Track and report transactions, revenue, usage, and market share.
• Ensure compliance with BOT, NPS regulations, and scheme rules.
• Support sales teams with payment solutions and merchant onboarding.
• Identify new use cases, remittance corridors, & ecosystem opportunities.
• Support budgeting and appraise supervised staff.
• Perform other duties assigned by the Sub-Sector Head.

• Excellent oral and written communication skills.
• Solid knowledge of digital payments, cards, and remittance products.
• Stakeholder and partnership management capability.
• Strong data analysis and interpretation skills.
• Effective presentation and problem-solving skills.
• Supervisory and people management skills.
• General managerial and administrative competence.
• Strong coaching and mentoring ability.
• Strong organizational and coordination skills.
• Strong interpersonal and relationship-building skills
• Strategic orientation and commercial mindset
• Entrepreneurial mindset with strong ownership
• High level of self-management and accountability

• Excellent oral and written communication skills.
• Solid knowledge of digital payments, cards, and remittance products.
• Stakeholder and partnership management capability.
• Strong data analysis and interpretation skills.
• Effective presentation and problem-solving skills.
• Supervisory and people management skills.
• General managerial and administrative competence.
• Strong coaching and mentoring ability.
• Strong organizational and coordination skills.
• Strong interpersonal and relationship-building skills
• Strategic orientation and commercial mindset
• Entrepreneurial mindset with strong ownership
• High level of self-management and accountability