Join TUI Hotels & Resorts as an Assistant IT Manager, who will be technically capable to provide IT professional supports the management and smooth operation of the resort's technology systems and infrastructure at TUI BLUE Bahari Zanzibar. This role involves maintaining IT infrastructure, supporting hotel systems and colleagues, troubleshooting technical issues, monitoring system availability and security, and supporting IT projects and improvements.

This role is located in Matemwe, Zanzibar. You must have the right to work in Tanzania before applying for this role.

ABOUT OUR OFFER

• Permanent contract provided with 25% local social security contribution.
• Additional reward models include financial,health & wellbeing, and lifestyle.
• Hotel accommodation provided with full living package.
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT THE JOB

• Supporting the IT Manager in the planning, maintenance, monitoring, and smooth operation of all IT systems and infrastructure across the resort.
• Managing and maintaining reliable wired and wireless network connectivity, including troubleshooting network, Wi-Fi, switching, and connectivity issues.
• Supporting servers, Windows systems, Active Directory, DNS, DHCP, file services, storage, system updates, and other core IT services.
• Providing technical support for hotel systems including PMS, POS, IPTV, digital signage, telephone/PBX, door-lock systems, CCTV, Wi-Fi, and other hospitality technology.
• Providing timely technical support to hotel colleagues and troubleshooting hardware, software, printer, email, network, user-access, and device-related issues.
• Monitoring and supporting cybersecurity, system patching, endpoint protection, security alerts, data protection, and company IT security requirements.
• Assisting with IT projects, system upgrades, infrastructure improvements, new technology deployments, and hotel technology installations.
• Coordinating with IT vendors, suppliers, contractors, and service providers to ensure technical issues are followed up and resolved on time.
• Supporting the IT team, maintaining accurate technical documentation and system records, and providing guidance to junior IT team members when required.
• Ensuring IT operations provide reliable and secure technology services that support efficient hotel operations and positive guest experience.

ABOUT YOU

• Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT, preferably within a 5* hotel, resort, hospitality, or similarly demanding operational environment.
• Strong knowledge of networking, servers, Windows systems, Active Directory, DNS, DHCP, cybersecurity, and IT infrastructure.
• Knowledge of hospitality systems such as PMS, POS, IPTV, door-lock systems, CCTV, PBX, and hotel integrations will be an advantage.
• Strong troubleshooting and problem-solving skills with the ability to work independently and take ownership of issues.
• Good customer service, communication, interpersonal, and teamwork skills.
• Organized and able to coordinate and prioritize multiple tasks while maintaining operational standards.
• Capable of handling pressure and resolving technical issues effectively.
• Proactive in identifying potential IT problems before they affect hotel operations.
• Professional, reliable, and willing to learn new technologies and systems.
• Able to work flexible hours when required by hotel operations.
• Relevant professional certifications will be an advantage.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

• Support the IT Manager in planning, maintaining, monitoring, and operating resort IT systems and infrastructure.
• Manage and maintain wired and wireless network connectivity and troubleshoot network, Wi-Fi, switching, and connectivity issues.
• Support servers, Windows systems, Active Directory, DNS, DHCP, file services, storage, system updates, and other core IT services.
• Provide technical support for hotel systems, including PMS, POS, IPTV, digital signage, telephone/PBX, door-lock systems, CCTV, and Wi-Fi.
• Provide technical support to hotel colleagues and troubleshoot hardware, software, printer, email, network, user-access, and device-related issues.
• Monitor and support cybersecurity, patching, endpoint protection, security alerts, data protection, and IT security requirements.
• Assist with IT projects, upgrades, infrastructure improvements, technology deployments, and hotel technology installations.
• Coordinate with vendors, suppliers, contractors, and service providers to resolve technical issues on time.
• Maintain technical documentation and system records, support the IT team, and guide junior IT team members when required.
• Ensure reliable and secure IT services that support hotel operations and a positive guest experience.

• Networking and Wi-Fi troubleshooting
• Servers and Windows systems
• Active Directory, DNS, and DHCP
• Cybersecurity and IT infrastructure
• Troubleshooting and problem-solving
• Customer service and communication
• Interpersonal and teamwork skills
• Task coordination and prioritization
• Ability to work independently and take ownership
• Ability to handle pressure
• Proactive problem identification

• Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT, preferably within a 5* hotel, resort, hospitality, or similarly demanding operational environment.
• Knowledge of hospitality systems such as PMS, POS, IPTV, door-lock systems, CCTV, PBX, and hotel integrations is an advantage.
• Relevant professional certifications are an advantage.
• Must have the right to work in Tanzania.
• Able to work flexible hours when required by hotel operations.