Background

andBeyond Travel is seeking a dynamic and experienced Assistant General Manager to support the overall leadership and management of Mnemba Island, one of its premier luxury hospitality destinations. The role is responsible for assisting the General Manager in overseeing daily operations, delivering exceptional guest experiences, managing administrative and financial functions, supporting conservation and community initiatives, and ensuring operational excellence across all departments.

The successful candidate will play a key role in maintaining and enhancing the renowned andBeyond guest experience while supporting staff development, project implementation, stakeholder engagement, and strategic business objectives. This position requires a highly motivated hospitality professional with strong leadership capabilities, exceptional attention to detail, and a passion for luxury service delivery.

Responsibilities

• Assist the General Manager in leading and managing all aspects of Mnemba Island operations.
• Support operational departments to ensure delivery of exceptional guest experiences and andBeyond service standards.
• Work closely with the Operations Manager and Hospitality Manager to maintain smooth daily operations.
• Participate in guest interactions, including check-ins, room allocations, and personalized guest services.
• Oversee and support the activities of Housekeeping, Butler Services, and Kitchen operations.
• Assist in managing operational expenditure (OPEX) and capital expenditure (CAPEX) budgets.
• Coordinate uniform procurement and manage bi-annual procurement orders.
• Monitor, update, and implement product improvement initiatives and operational enhancement projects.
• Support project management activities and maintain positive relationships with suppliers and contractors.
• Take responsibility for social media engagement and public relations communications.
• Assist with daily administration, weekly and monthly reporting, and communication with regional support teams.
• Support conservation initiatives and maintain relationships with government agencies, conservation partners, and community organizations.
• Assist in coordinating activities with organizations such as the Africa Foundation and relevant conservation stakeholders.
• Drive community development projects and facilitate guest participation in community initiatives.
• Ensure compliance with performance management procedures and annual appraisal processes.
• Maintain employee records, staff contracts, and personnel files.
• Support employee relations processes, disciplinary matters, and industrial relations issues.
• Ensure timely preparation and submission of monthly human resources reports.
• Assist with staff training, coaching, mentoring, and professional development initiatives.
• Support relationships with training institutions and workforce development partners.
• Participate in strategic planning meetings, departmental meetings, and regional management forums.
• Foster a positive workplace culture that promotes teamwork, accountability, and service excellence.
• Perform any other duties assigned by the General Manager.

Qualifications

• Higher Diploma or Bachelor’s Degree in Hospitality Management, Tourism Management, Hotel Management, Business Administration, or a related field.
• Minimum of 3 to 4 years of relevant experience within the hospitality industry.
• Experience in luxury hospitality, resorts, lodges, or hotel operations is highly desirable.
• Strong knowledge of hospitality operations, guest relations, and service delivery standards.
• Proficiency in computer applications and hospitality management systems.
• Fluency in English, both written and spoken.
• Strong analytical and problem-solving skills.
• Critical thinking abilities and sound decision-making capabilities.
• Exceptional attention to detail and organizational skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Customer-focused mindset with a passion for guest satisfaction.
• Positive attitude and professional demeanor.
• Self-motivated, proactive, and results-oriented approach.
• Ability to work under pressure and meet strict deadlines.
• Ability to maintain accuracy while handling multiple responsibilities.
• Strong leadership, coaching, and mentoring skills.
• Commitment to teamwork, collaboration, and continuous improvement.

General Conditions

The position is based at Mnemba Island, Zanzibar, Tanzania.

Employment is offered on a full-time basis.

The successful candidate will report directly to the General Manager.

The role requires active involvement in operational, administrative, and strategic management functions.

Competitive remuneration and benefits will be offered in accordance with company policies.

Candidates must demonstrate flexibility and willingness to work in a remote island hospitality environment.

The position requires adherence to andBeyond service standards, conservation principles, and organizational values.

Only shortlisted candidates will be contacted for further stages of the recruitment process.

andBeyond is committed to delivering world-class hospitality experiences while promoting conservation and community development.

• Assist the General Manager in leading and managing all aspects of Mnemba Island operations.
• Support operational departments to ensure delivery of exceptional guest experiences and andBeyond service standards.
• Work closely with the Operations Manager and Hospitality Manager to maintain smooth daily operations.
• Participate in guest interactions, including check-ins, room allocations, and personalized guest services.
• Oversee and support the activities of Housekeeping, Butler Services, and Kitchen operations.
• Assist in managing operational expenditure (OPEX) and capital expenditure (CAPEX) budgets.
• Coordinate uniform procurement and manage bi-annual procurement orders.
• Monitor, update, and implement product improvement initiatives and operational enhancement projects.
• Support project management activities and maintain positive relationships with suppliers and contractors.
• Take responsibility for social media engagement and public relations communications.
• Assist with daily administration, weekly and monthly reporting, and communication with regional support teams.
• Support conservation initiatives and maintain relationships with government agencies, conservation partners, and community organizations.
• Assist in coordinating activities with organizations such as the Africa Foundation and relevant conservation stakeholders.
• Drive community development projects and facilitate guest participation in community initiatives.
• Ensure compliance with performance management procedures and annual appraisal processes.
• Maintain employee records, staff contracts, and personnel files.
• Support employee relations processes, disciplinary matters, and industrial relations issues.
• Ensure timely preparation and submission of monthly human resources reports.
• Assist with staff training, coaching, mentoring, and professional development initiatives.
• Support relationships with training institutions and workforce development partners.
• Participate in strategic planning meetings, departmental meetings, and regional management forums.
• Foster a positive workplace culture that promotes teamwork, accountability, and service excellence.
• Perform any other duties assigned by the General Manager.

• Strong knowledge of hospitality operations, guest relations, and service delivery standards.
• Proficiency in computer applications and hospitality management systems.
• Fluency in English, both written and spoken.
• Strong analytical and problem-solving skills.
• Critical thinking abilities and sound decision-making capabilities.
• Exceptional attention to detail and organizational skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Customer-focused mindset with a passion for guest satisfaction.
• Positive attitude and professional demeanor.
• Self-motivated, proactive, and results-oriented approach.
• Ability to work under pressure and meet strict deadlines.
• Ability to maintain accuracy while handling multiple responsibilities.
• Strong leadership, coaching, and mentoring skills.
• Commitment to teamwork, collaboration, and continuous improvement.

• Higher Diploma or Bachelor’s Degree in Hospitality Management, Tourism Management, Hotel Management, Business Administration, or a related field.
• Minimum of 3 to 4 years of relevant experience within the hospitality industry.
• Experience in luxury hospitality, resorts, lodges, or hotel operations is highly desirable.