Job Overview

BABE Microfinance Limited (BML) is a licensed provider of microfinance services in Tanzania. The company operates in several regions of the country, offering financial solutions to micro, small, and medium enterprises.

As a microfinance provider, BML plays a crucial role in expanding access to financial services for underserved populations.

BABE Microfinance Limited is seeking to employ a dynamic and committed Tanzanian who has a passion for people’s economic development to fill the position listed below.

Position Details

Position: Assistant Branch Manager

Location: Morogoro

Organization: BABE Microfinance Limited (BML)

Duties and Responsibilities

Administration

The Assistant Branch Manager will be responsible for supporting branch-level administration and ensuring effective implementation of company policies, procedures, and operational standards.

Key duties include:

• Implementing and enforcing all company policies, procedures, and regular instructions issued by circulars from the Head Office at branch level.
• Gathering feedback from staff and recommending appropriate changes or improvements to company policies and procedures through the Operations Manager.
• Motivating and inspiring branch staff to meet performance goals and pursue self-development through personal example, coaching, and supportive relations.
• Inspiring teamwork, energy, and enthusiasm required to achieve company goals and objectives.
• Monitoring staff performance through regular performance evaluations, counselling, and performance improvement plans where appropriate.
• Identifying and recommending specific staff-centered training activities for individual or collective staff members to enhance productivity.
• Ensuring adequate staffing capacity at the branch.
• Participating with the Human Resource Office in talent acquisition, development, and discharge processes.
• Developing and maintaining highly disciplined and professional personnel.
• Maintaining accurate filing of employee records, including leave records, contract records, and other relevant internal communications.
• Conducting weekly branch meetings to reinforce standards and procedures.
• Ensuring safe custody of branch assets and equipment.

Communication

The Assistant Branch Manager will act as a key communication link between the Head Office and the branch.

Key responsibilities include:

• Serving as the primary contact between the Head Office and the branch.
• Providing input and feedback, troubleshooting problem areas, and reporting operational deficiencies to the Operations Manager.
• Continuously overseeing a smooth flow of information throughout the branch.
• Ensuring dissemination of information to promote consistency in work activities, especially adherence to policies, procedures, regulations, and set standards.
• Communicating issues related to late payments, embezzlement or fraud, delinquency, default, and other issues that may lead to loan loss as soon as they are identified.
• Preparing and submitting weekly and monthly progress reports to the supervisor.
• Establishing and maintaining harmonious relationships with other departments.

Financial Responsibilities

The Assistant Branch Manager will support financial management and ensure the branch operates efficiently and sustainably.

Key duties include:

• Ensuring that team and individual targets are met while maintaining quality, customer satisfaction, employee satisfaction, and profitability.
• Taking responsibility for financial management and transactions at branch level at all times.
• Examining and approving loan requests, petty cash, advances, and expense reports.
• Giving recommendations to the supervisor where required.
• Utilizing all appropriate methods to secure, monitor, and collect loans.
• Ensuring timely compilation and submission of weekly, monthly, and quarterly returns reports to the responsible person.
• Taking responsibility for branch income and expenditure in order to drive the branch toward operational and financial sustainability.

Risk Management

The Assistant Branch Manager will be responsible for supporting risk management, client assessment, and service quality at branch level.

Key duties include:

• Addressing customer issues and queries accurately and in a timely manner.
• Visiting clients continuously to verify and assess their businesses and homes before advancing loans.
• Continuously training staff on BML products, services, and lending procedures.

Qualifications and Requirements

Applicants should meet the following requirements:

• Degree or Diploma in Banking and Finance, Accounting, Economics, Business Administration, Social Sciences, Finance, or any other related field.
• Understanding of microfinance operations and practices.
• Excellent financial analysis skills to determine creditworthiness.
• At least 4 years of experience as an Assistant Branch Manager.
• Experience in a microfinance institution is highly preferred.
• Strong analytical, negotiation, communication, and interpersonal skills.
• Strong attention to detail.
• Computer proficiency, including Microsoft Word and Excel.
• Women are encouraged to apply.

• Implementing and enforcing all company policies, procedures, and regular instructions issued by circulars from the Head Office at branch level.
• Gathering feedback from staff and recommending appropriate changes or improvements to company policies and procedures through the Operations Manager.
• Motivating and inspiring branch staff to meet performance goals and pursue self-development through personal example, coaching, and supportive relations.
• Inspiring teamwork, energy, and enthusiasm required to achieve company goals and objectives.
• Monitoring staff performance through regular performance evaluations, counselling, and performance improvement plans where appropriate.
• Identifying and recommending specific staff-centered training activities for individual or collective staff members to enhance productivity.
• Ensuring adequate staffing capacity at the branch.
• Participating with the Human Resource Office in talent acquisition, development, and discharge processes.
• Developing and maintaining highly disciplined and professional personnel.
• Maintaining accurate filing of employee records, including leave records, contract records, and other relevant internal communications.
• Conducting weekly branch meetings to reinforce standards and procedures.
• Ensuring safe custody of branch assets and equipment.
• Serving as the primary contact between the Head Office and the branch.
• Providing input and feedback, troubleshooting problem areas, and reporting operational deficiencies to the Operations Manager.
• Continuously overseeing a smooth flow of information throughout the branch.
• Ensuring dissemination of information to promote consistency in work activities, especially adherence to policies, procedures, regulations, and set standards.
• Communicating issues related to late payments, embezzlement or fraud, delinquency, default, and other issues that may lead to loan loss as soon as they are identified.
• Preparing and submitting weekly and monthly progress reports to the supervisor.
• Establishing and maintaining harmonious relationships with other departments.
• Ensuring that team and individual targets are met while maintaining quality, customer satisfaction, employee satisfaction, and profitability.
• Taking responsibility for financial management and transactions at branch level at all times.
• Examining and approving loan requests, petty cash, advances, and expense reports.
• Giving recommendations to the supervisor where required.
• Utilizing all appropriate methods to secure, monitor, and collect loans.
• Ensuring timely compilation and submission of weekly, monthly, and quarterly returns reports to the responsible person.
• Taking responsibility for branch income and expenditure in order to drive the branch toward operational and financial sustainability.
• Addressing customer issues and queries accurately and in a timely manner.
• Visiting clients continuously to verify and assess their businesses and homes before advancing loans.
• Continuously training staff on BML products, services, and lending procedures.

• Strong analytical skills
• Negotiation skills
• Communication skills
• Interpersonal skills
• Attention to detail
• Computer proficiency, including Microsoft Word and Excel

• Degree or Diploma in Banking and Finance, Accounting, Economics, Business Administration, Social Sciences, Finance, or any other related field.
• Understanding of microfinance operations and practices.
• Excellent financial analysis skills to determine creditworthiness.