Job Description

The role holder will be responsible for reconciliation of clients’ accounts and ensure queries from intermediaries are promptly responded.

Key Responsibilities

• Cash flow management – Daily monitoring of customer accounts and ensure adherence to cash before cover policy, handle the collection of premiums and find the resolution of account queries.
• Customer retention and loyalty - Timely payment of commission
• Verification of premium payment before processing claim- No claim file not confirmed within 24 hours.
• Allocating daily receipts to all customer accounts.
• Providing accounts information to internal departments.
• Intermediaries reconciliation- No unreconciled balances more than 30 days Send monthly reconcile statement to intermediaries.
• Liaise with underwriters daily on funds received with no debit for timely postings.
• Support all strategic initiatives that are in place which focus on premium collection and credit control issues for head office as well as for all the branches
• Ensure all customers and direct clients /Agency queries are responded immediately. Ensure all commission reports are reconciled and paid by 1st week of every month. Ensure all outstanding statement are sent by 10th of every month.
• Regional cooperation, expansion & other assignments: Ensure all regional queries on credit control issues are responded immediately and all reports required from receivables are prepared on time
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
• Performing other duties as assigned by the supervisor.

Key Performance Measures

• Debtors ratio
• TAT for commission payment
• TAT for allocation of receipts
• TAT for reconciliation of intermediary balances

Working Relationships.

Internal Relationships

• Responsible to Management Accountant
• Required to liaise and work closely with claims, underwriting & sales departments

External Relationships

• Brokers, Agents, Banks and direct customers
• TIRA

Knowledge, Experience And Qualifications Required

1. Bachelor's degree (Accounting and Business-related options preferred)
2. 2 - 3 years in a similar role
3. Knowledge of insurance regulatory requirements
4. Knowledge of Britam products

Primary Location

Tanzania, United Republic of-Dar es Salaam-Dar es Salaam

• Cash flow management – Daily monitoring of customer accounts and ensure adherence to cash before cover policy, handle the collection of premiums and find the resolution of account queries.
• Customer retention and loyalty - Timely payment of commission
• Verification of premium payment before processing claim- No claim file not confirmed within 24 hours.
• Allocating daily receipts to all customer accounts.
• Providing accounts information to internal departments.
• Intermediaries reconciliation- No unreconciled balances more than 30 days Send monthly reconcile statement to intermediaries.
• Liaise with underwriters daily on funds received with no debit for timely postings.
• Support all strategic initiatives that are in place which focus on premium collection and credit control issues for head office as well as for all the branches
• Ensure all customers and direct clients /Agency queries are responded immediately. Ensure all commission reports are reconciled and paid by 1st week of every month. Ensure all outstanding statement are sent by 10th of every month.
• Regional cooperation, expansion & other assignments: Ensure all regional queries on credit control issues are responded immediately and all reports required from receivables are prepared on time
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
• Performing other duties as assigned by the supervisor.

• Knowledge of insurance regulatory requirements
• Knowledge of Britam products

• Bachelor's degree (Accounting and Business-related options preferred)