Job purpose

The role holder will be responsible for reconciliation of clients’ accounts and ensure queries from intermediaries are promptly responded.

Key responsibilities

Cash flow management – Daily monitoring of customer accounts and ensure adherence to cash before cover policy, handle the collection of premiums and find the resolution of account queries.

Customer retention and loyalty – Timely payment of commission

Verification of premium payment before processing claim- No claim file not confirmed within 24 hours.

Allocating daily receipts to all customer accounts.

Providing accounts information to internal departments.

Intermediaries reconciliation- No unreconciled balances more than 30 days Send monthly reconcile statement to intermediaries.

Liaise with underwriters daily on funds received with no debit for timely postings.

Support all strategic initiatives that are in place which focus on premium collection and credit control issues for head office as well as for all the branches

Ensure all customers and direct clients /Agency queries are responded immediately. Ensure all commission reports are reconciled and paid by 1st week of every month. Ensure all outstanding statement are sent by 10th of every month.

Regional cooperation, expansion & other assignments: Ensure all regional queries on credit control issues are responded immediately and all reports required from receivables are prepared on time

Deliver on performance requirements

Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Performing other duties as assigned by the supervisor.

Key Performance Measures

Debtors ratio

TAT for commission payment

TAT for allocation of receipts

TAT for reconciliation of intermediary balances

Working Relationships.

Internal Relationships:

Responsible to Management Accountant

Required to liaise and work closely with claims, underwriting & sales departments

External Relationships:

Brokers, Agents, Banks and direct customers

TIRA

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

1. Bachelor’s degree (Accounting and Business-related options preferred)

2. 2 – 3 years in a similar role

3. Knowledge of insurance regulatory requirements

4. Knowledge of Britam products

• Reconciliation of clients’ accounts
• Respond to queries from intermediaries
• Daily monitoring of customer accounts
• Ensure adherence to cash before cover policy
• Handle the collection of premiums
• Resolution of account queries
• Timely payment of commission
• Verification of premium payment before processing claim
• Allocating daily receipts to all customer accounts
• Providing accounts information to internal departments
• Intermediaries reconciliation
• Send monthly reconcile statement to intermediaries
• Liaise with underwriters daily on funds received with no debit for timely postings
• Support strategic initiatives for premium collection and credit control
• Respond immediately to customer and direct client/agency queries
• Reconcile and pay all commission reports by the 1st week of every month
• Send all outstanding statements by the 10th of every month
• Respond immediately to regional queries on credit control issues
• Prepare all reports required from receivables on time
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard
• Performing other duties as assigned by the supervisor

• Cash flow management
• Customer service
• Reconciliation
• Communication
• Problem-solving
• Attention to detail

• Bachelor’s degree (Accounting and Business-related options preferred)
• Knowledge of insurance regulatory requirements
• Knowledge of Britam products