Alternative Delivery Channel and Support Officer
2025-05-07T11:02:52+00:00
Exim Bank
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FULL_TIME
Corporate Office
Dar es Salaam
00000
Tanzania
Banking
Admin & Office
2025-05-17T17:00:00+00:00
Tanzania
8
Job Description
Responsible for promoting and selling the acquiring business of the Bank, He/ She will be responsible for identifying potential merchants and driving acquisition through team and branches. Responsible for meeting or Exceeding NTB Volume as assigned.
Roles & Responsibilities
Develop and execute customized territory business plans to increase sales volume and market share within Merchants space in the regions as assigned.
Create new sales and revenue generating opportunities as appropriate.
Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios are maximized.
Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers.
Contribute to the development of Merchant Acquiring strategy
Develop partnerships and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year.
Monitor merchants with dormant and low/zero volume and recover PoS during the assigned year.
Handle all chargeback and disputes for all merchants as they are reported and work with internal departments till closure.
Deliver POS terminals within the assigned SLA
Assist line manager in driving the acquiring strategy and any work / project assigned.
Reporting
Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business in relation to business objectives.
Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
Provide competitor intelligence reports on products and tariffs.
Ensure merchant Database and PoS Verification tables are updated
Prepare a strong pipeline based on the target segment and other factors by coordinating with Branches and RMs.
QUALIFICATION AND EXPERIENCE REQUIRED
Bachelor's degree in Business Administration, Finance, Marketing, or any related field.
2+ years of experience in similar positions.
Experience working with agents or merchants, with a focus on customer service and relationship management.
Strong interpersonal and communication skills for effective interaction with merchants, agents, and team members.
Ability to work independently and as part of a team in a fast-paced environment.
Good analytical and problem-solving skills.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Develop and execute customized territory business plans to increase sales volume and market share within Merchants space in the regions as assigned. Create new sales and revenue generating opportunities as appropriate. Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios are maximized. Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers. Contribute to the development of Merchant Acquiring strategy Develop partnerships and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year. Monitor merchants with dormant and low/zero volume and recover PoS during the assigned year. Handle all chargeback and disputes for all merchants as they are reported and work with internal departments till closure. Deliver POS terminals within the assigned SLA Assist line manager in driving the acquiring strategy and any work / project assigned. Reporting Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business in relation to business objectives. Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports. Provide competitor intelligence reports on products and tariffs. Ensure merchant Database and PoS Verification tables are updated Prepare a strong pipeline based on the target segment and other factors by coordinating with Branches and RMs.
Bachelor's degree in Business Administration, Finance, Marketing, or any related field. 2+ years of experience in similar positions. Experience working with agents or merchants, with a focus on customer service and relationship management. Strong interpersonal and communication skills for effective interaction with merchants, agents, and team members. Ability to work independently and as part of a team in a fast-paced environment. Good analytical and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
JOB-681b3ddc5e324
Vacancy title:
Alternative Delivery Channel and Support Officer
[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]
Jobs at:
Exim Bank
Deadline of this Job:
Saturday, May 17 2025
Duty Station:
Corporate Office | Dar es Salaam | Tanzania
Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description
Responsible for promoting and selling the acquiring business of the Bank, He/ She will be responsible for identifying potential merchants and driving acquisition through team and branches. Responsible for meeting or Exceeding NTB Volume as assigned.
Roles & Responsibilities
Develop and execute customized territory business plans to increase sales volume and market share within Merchants space in the regions as assigned.
Create new sales and revenue generating opportunities as appropriate.
Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios are maximized.
Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers.
Contribute to the development of Merchant Acquiring strategy
Develop partnerships and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year.
Monitor merchants with dormant and low/zero volume and recover PoS during the assigned year.
Handle all chargeback and disputes for all merchants as they are reported and work with internal departments till closure.
Deliver POS terminals within the assigned SLA
Assist line manager in driving the acquiring strategy and any work / project assigned.
Reporting
Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business in relation to business objectives.
Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
Provide competitor intelligence reports on products and tariffs.
Ensure merchant Database and PoS Verification tables are updated
Prepare a strong pipeline based on the target segment and other factors by coordinating with Branches and RMs.
QUALIFICATION AND EXPERIENCE REQUIRED
Bachelor's degree in Business Administration, Finance, Marketing, or any related field.
2+ years of experience in similar positions.
Experience working with agents or merchants, with a focus on customer service and relationship management.
Strong interpersonal and communication skills for effective interaction with merchants, agents, and team members.
Ability to work independently and as part of a team in a fast-paced environment.
Good analytical and problem-solving skills.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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