Summary
Date Posted: Saturday, May 27 2023, Base Salary: Not Disclosed

JOB DETAILS:

1. Purpose Of Job:
To implement the bank’s alternative channels strategy with a specific focus on cards (Prepaid & Debit), mobile banking and Internet banking in coordination with the branches network to increase registration/adoption and usage.

2. Principle Accountabilities:
Ensure the long-term prosperity of the business.
• Research, analyze, propose, and implement solutions for all three products (Mobile banking, cards & Internet banking by working with product development teams
• Negotiate and maintain co-operations and partnership agreements with service providers, card schemes and other financial institutions.
• Establish and achieve annual sales and activity targets for all three products in line with the marketing plan.

Ensure good levels of customer service.
• Build, maintain and improve efficient and user-friendly services on all three product platforms (Process Improvement).
• Measure and analyze customer satisfaction feedback by regularly working with the Contact center team on research activity and responding appropriately.
• Responsible for effective enterprise-wide dissemination of knowledge of the three products.
• Managing the service quality within cross-functional departments (delivery time, knowledge, friendliness, efficiency, transparency).

2.33. Meet financial targets.
• Prepare, agree and be responsible for all components of the budget for Cards (Prepaid & Debit), Mobile banking & Internet banking.
• Engage with branch network to grow the portfolio, coordinating with partners and driving activation programs for respective card portfolios, mobile banking & internet banking.
• Develop, analyze, and interpret product-related MIS reports and act as appropriate.
• Monitor industry trends and evaluate both financial institutions and non-traditional competitor practices and pricing.
• Ensure that all activities are aligned with Exim’s retail strategy and segmentation rules.
• Value management for all three product marketing activities (Acquisition costs, Break Even, Pay Back).
• Managing by standards (process design, reports, P&L, calculations, concepts etc.).

3. Skills:
• Graduate with relevant banking knowledge and experience
• Computer literate
• Good communication skills
• Good organization skills

4. Qualities:
• Effective communication skills
• Hardworking and flexible individual
• Good Team player
• Coordination skills
• Adaptability
• Flexibility

5. Other:
• Carry out work in accordance with the bank’s procedures.
• Perform the assigned tasks with due diligence.
• Eliminate waste of whatever form, suggest the use of new practices, and contribute to the continuous improvement of the bank.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Please send your application to hrrecruit@eximbank.co.tz 
 

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