2 IT Support Officer
2025-07-10T19:30:00+00:00
CRDB Bank
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FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Banking
Computer & IT
2025-07-17T17:00:00+00:00
Tanzania
8
Job Purpose
Responsible for support and maintenance of Core Banking System applications and provide instant support to users and third parties to ensure systems availability in supporting banking operations.
Principle Responsibilities
- Effectively manage Core Banking systems administration such as FBE, Teller Portal, Hunting Portal and SMS Service.
- Monitoring, integrations and provide 1st level support to internal customers for all Digital Channels and peripheral systems.
- Participate and or support initiatives or projects which involves or integrates with Core Banking Systems.
- Provide 24 hour on call support and day-to-day support of these systems.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Participating in integration testing projects with third parties
- Responsible for initial tickets, emails assessment, assignment to L2 engineers, prioritization and following up for resolution of all the issues raised to ICT by internal and external customers, third parties and partners.
- Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes in line with SLAs.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams and stakeholders (internal and external) with respect to service performance and availability, including Branches, Business units, Aggregators, MNOs, third parties, who are linked to the Bank’s payment systems among others.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Monitor and providing report daily, weekly and monthly on components and services availability, capacity, and performance metrics, including trends analysis.
- Perform any other duty as assigned by the Manager/Supervisor.
Qualifications Required
- Bachelor’s Degree in Computer Science, Information Technology, or their equivalent from an accredited institution.
- Flexibility to work in different shifts (including night shifts) 24X7.
- Minimum of 1- year experience in database and programming/ software development will be an added advantage.
- Experience on system testing and monitoring.
- Basic knowledge in ITIL
Effectively manage Core Banking systems administration such as FBE, Teller Portal, Hunting Portal and SMS Service. Monitoring, integrations and provide 1st level support to internal customers for all Digital Channels and peripheral systems. Participate and or support initiatives or projects which involves or integrates with Core Banking Systems. Provide 24 hour on call support and day-to-day support of these systems. Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy. Participating in integration testing projects with third parties Responsible for initial tickets, emails assessment, assignment to L2 engineers, prioritization and following up for resolution of all the issues raised to ICT by internal and external customers, third parties and partners. Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes in line with SLAs. Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams and stakeholders (internal and external) with respect to service performance and availability, including Branches, Business units, Aggregators, MNOs, third parties, who are linked to the Bank’s payment systems among others. Work with internal and external technical and service teams to create and/or update knowledge base articles. Monitor and providing report daily, weekly and monthly on components and services availability, capacity, and performance metrics, including trends analysis. Perform any other duty as assigned by the Manager/Supervisor.
Bachelor’s Degree in Computer Science, Information Technology, or their equivalent from an accredited institution. Flexibility to work in different shifts (including night shifts) 24X7. Minimum of 1- year experience in database and programming/ software development will be an added advantage. Experience on system testing and monitoring. Basic knowledge in ITIL
JOB-687014b88e404
Vacancy title:
2 IT Support Officer
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
CRDB Bank
Deadline of this Job:
Thursday, July 17 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Thursday, July 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose
Responsible for support and maintenance of Core Banking System applications and provide instant support to users and third parties to ensure systems availability in supporting banking operations.
Principle Responsibilities
- Effectively manage Core Banking systems administration such as FBE, Teller Portal, Hunting Portal and SMS Service.
- Monitoring, integrations and provide 1st level support to internal customers for all Digital Channels and peripheral systems.
- Participate and or support initiatives or projects which involves or integrates with Core Banking Systems.
- Provide 24 hour on call support and day-to-day support of these systems.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Participating in integration testing projects with third parties
- Responsible for initial tickets, emails assessment, assignment to L2 engineers, prioritization and following up for resolution of all the issues raised to ICT by internal and external customers, third parties and partners.
- Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes in line with SLAs.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams and stakeholders (internal and external) with respect to service performance and availability, including Branches, Business units, Aggregators, MNOs, third parties, who are linked to the Bank’s payment systems among others.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Monitor and providing report daily, weekly and monthly on components and services availability, capacity, and performance metrics, including trends analysis.
- Perform any other duty as assigned by the Manager/Supervisor.
Qualifications Required
- Bachelor’s Degree in Computer Science, Information Technology, or their equivalent from an accredited institution.
- Flexibility to work in different shifts (including night shifts) 24X7.
- Minimum of 1- year experience in database and programming/ software development will be an added advantage.
- Experience on system testing and monitoring.
- Basic knowledge in ITIL
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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