Claims Specialist – Ports and Terminals
2025-07-31T13:54:14+00:00
DP World
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https://www.dpworld.com/
FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Transportation, Distribution, and Logistics
Transportation & Logistics
2025-08-09T17:00:00+00:00
Tanzania
8
Job Function
Manages and resolves claims related to terminal operations, including damages, losses, and discrepancies in shipments. This role involves investigating claims, coordinating with internal teams and external partners, and ensuring that claims are processed efficiently and in accordance with company policies and industry regulations.
Key Performance Areas:
Claims Handling, Port Operation
- Responsible for handling all received claims for and against the company
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether the company is responsible and recommend reasonable payments.
- Develop and drive claim strategy to ensure claims are paid on time by designing and ensuring the implementation of Claims Online Approval System, conducting claim analysis and providing weekly report to the CFO
- Attending investigation meeting with DP World investigation team in concentrated on finding the root cause of the incident so you can prevent the event from happening again.
- Monitoring auctions of overstayed goods carried out by TRA, ensure the collection DP World dues, evaluate the monthly report for overstayed goods handed over to TRA, Auctioned goods and cash collected.
- Liaise with CWH for collection of monthly account of sale and verify the records against auction.
- Provide analysis on claim trends and work with business leaders to reduce future exposure.
- Provide weekly updates on all pending claims for and against the company.
- Advise on all protest letters from customers.
Qualifications Required:
- Bachelor’s degree in insurance or risk management or other related field preferred.
Experience and Skills Required:
- Minimum of 3 years of experience in Claims Management in Shipping, Port or Logistics.
- Proficiency Microsoft Office
- Advance knowledge of MS Excel and accounting software (Oracle)
- Communication skills: Excellent communication skills, both written and oral, with the ability to communicate effectively with all levels of internal and external stakeholders.
- Time-management skills
- Organizational skills and Attention to details
- Abilities to work under pressure and with minimum supervision
Claims Handling, Port Operation Responsible for handling all received claims for and against the company Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether the company is responsible and recommend reasonable payments. Develop and drive claim strategy to ensure claims are paid on time by designing and ensuring the implementation of Claims Online Approval System, conducting claim analysis and providing weekly report to the CFO Attending investigation meeting with DP World investigation team in concentrated on finding the root cause of the incident so you can prevent the event from happening again. Monitoring auctions of overstayed goods carried out by TRA, ensure the collection DP World dues, evaluate the monthly report for overstayed goods handed over to TRA, Auctioned goods and cash collected. Liaise with CWH for collection of monthly account of sale and verify the records against auction. Provide analysis on claim trends and work with business leaders to reduce future exposure. Provide weekly updates on all pending claims for and against the company. Advise on all protest letters from customers.
Bachelor’s degree in insurance or risk management or other related field preferred. Experience and Skills Required: Minimum of 3 years of experience in Claims Management in Shipping, Port or Logistics. Proficiency Microsoft Office Advance knowledge of MS Excel and accounting software (Oracle) Communication skills: Excellent communication skills, both written and oral, with the ability to communicate effectively with all levels of internal and external stakeholders. Time-management skills Organizational skills and Attention to details Abilities to work under pressure and with minimum supervision
JOB-688b75863f879
Vacancy title:
Claims Specialist – Ports and Terminals
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Transportation & Logistics]
Jobs at:
DP World
Deadline of this Job:
Saturday, August 9 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Thursday, July 31 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Function
Manages and resolves claims related to terminal operations, including damages, losses, and discrepancies in shipments. This role involves investigating claims, coordinating with internal teams and external partners, and ensuring that claims are processed efficiently and in accordance with company policies and industry regulations.
Key Performance Areas:
Claims Handling, Port Operation
- Responsible for handling all received claims for and against the company
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether the company is responsible and recommend reasonable payments.
- Develop and drive claim strategy to ensure claims are paid on time by designing and ensuring the implementation of Claims Online Approval System, conducting claim analysis and providing weekly report to the CFO
- Attending investigation meeting with DP World investigation team in concentrated on finding the root cause of the incident so you can prevent the event from happening again.
- Monitoring auctions of overstayed goods carried out by TRA, ensure the collection DP World dues, evaluate the monthly report for overstayed goods handed over to TRA, Auctioned goods and cash collected.
- Liaise with CWH for collection of monthly account of sale and verify the records against auction.
- Provide analysis on claim trends and work with business leaders to reduce future exposure.
- Provide weekly updates on all pending claims for and against the company.
- Advise on all protest letters from customers.
Qualifications Required:
- Bachelor’s degree in insurance or risk management or other related field preferred.
Experience and Skills Required:
- Minimum of 3 years of experience in Claims Management in Shipping, Port or Logistics.
- Proficiency Microsoft Office
- Advance knowledge of MS Excel and accounting software (Oracle)
- Communication skills: Excellent communication skills, both written and oral, with the ability to communicate effectively with all levels of internal and external stakeholders.
- Time-management skills
- Organizational skills and Attention to details
- Abilities to work under pressure and with minimum supervision
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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