Duties and Responsibilities

• Ensure all hardware and software used in marketing and communications are installed, maintained, and functioning optimally;
• Quickly troubleshoot and resolve any ICT-related issues that may disrupt content creation or delivery;
• Support reliable network connectivity and secure access to digital media resources;
• Design engaging and brand-consistent materials such as brochures, social media graphics, event posters, and corporate reports;
• Collaborate with the marketing team to translate strategic messages into clear, attractive visual content that resonates with our diverse audience;
• Produce, film, and edit professional-quality videos and audio content for marketing campaigns, customer education, training, and corporate events;
• Provide audiovisual support for internal and external events, including live streaming and event coverage;
• Capture memorable moments that showcase NIC’s impact and culture;
• Organize and maintain a secure digital library of all graphics, photos, videos, and audio files;
• Ensure all media assets are easily accessible and properly backed up;
• Work closely with the Marketing and Communication Unit to support ongoing campaigns and projects;
• Engage external vendors and service providers as needed to enhance the quality of our communication materials;
• Provide training and technical support to colleagues to improve their use of ICT and audio-visual tools;
• Regularly service and maintain ICT and audio-visual equipment to ensure reliability and longevity; and
• Advise on and assist with the procurement of new tools and software that boost productivity and quality.

Qualifications

Holder of a Diploma or FTC in one of the following fields: Computer Science, Information Communication Technology, Web and Multimedia Administration, Computer Applications or equivalent qualifications from a recognized Institution. Professional certifications in ICT (e.g Adobe photoshop, Figma) and multimedia software (Adobe Creative Suite) are a plus. At least 2–3 years of experience combining technical support with graphic and audio-visual production. Experience working in the insurance services industry is highly valued. A strong portfolio showcasing your multimedia skills.

• Ensure all hardware and software used in marketing and communications are installed, maintained, and functioning optimally;
• Quickly troubleshoot and resolve any ICT-related issues that may disrupt content creation or delivery;
• Support reliable network connectivity and secure access to digital media resources;
• Design engaging and brand-consistent materials such as brochures, social media graphics, event posters, and corporate reports;
• Collaborate with the marketing team to translate strategic messages into clear, attractive visual content that resonates with our diverse audience;
• Produce, film, and edit professional-quality videos and audio content for marketing campaigns, customer education, training, and corporate events;
• Provide audiovisual support for internal and external events, including live streaming and event coverage;
• Capture memorable moments that showcase NIC’s impact and culture;
• Organize and maintain a secure digital library of all graphics, photos, videos, and audio files;
• Ensure all media assets are easily accessible and properly backed up;
• Work closely with the Marketing and Communication Unit to support ongoing campaigns and projects;
• Engage external vendors and service providers as needed to enhance the quality of our communication materials;
• Provide training and technical support to colleagues to improve their use of ICT and audio-visual tools;
• Regularly service and maintain ICT and audio-visual equipment to ensure reliability and longevity; and
• Advise on and assist with the procurement of new tools and software that boost productivity and quality.

• Graphic Design
• Video Production
• Audio Production
• ICT Troubleshooting
• Multimedia Software (Adobe Creative Suite, Figma, Adobe Photoshop)
• Audiovisual Support
• Digital Asset Management

• Diploma or FTC in Computer Science, Information Communication Technology, Web and Multimedia Administration, Computer Applications or equivalent.
• Professional certifications in ICT (e.g. Adobe Photoshop, Figma) and multimedia software (Adobe Creative Suite) are a plus.
• A strong portfolio showcasing multimedia skills.